Troubleshooting

Problem: Live View Does Not Display the Expected Video

Possible solutions:

•Ensure that your web browser settings have been configured to allow ActiveX controls (see Installing the Honeywell IP Utility and Web-Client Software on page 29 for information on setting up your browser).

•Ensure that the network cable from the camera is connected to both the camera and the network.

•Ensure that the camera assembly board DIP switch settings are configured correctly.

Problem: Cannot Connect to a Device

When the following message (Figure B-1) displays in the status bar of the IP Utility, your device connection is limited. Usually this warning indicates that your PC and the device your are connecting to are on different subnets. Contact your network administrator for help to resolve your network issue(s).

Figure B-1 Limited or No Connection Message

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