B

Troubleshooting

Technical Support

Prior to calling Honeywell technical support, refer to the following topics for possible solutions to problems with your HD3MDIH/X camera. To contact the Honeywell Video Systems technical support team, call 1-800-796-2288 (North America only) or send an e-mail to HVSsupport@honeywell.com.

Any equipment returned to Honeywell Video Systems for warranty or service repair must have a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on all return packages and internal paperwork.

Problem: Lens Out of Optical Focus

Possible solutions:

1.Verify that the lens cap has been removed from the camera.

2.This can also be caused by dirt, oil, grease, and fingerprints, and so on, that have accumulated on the lens or bubble. Check the lens and dome bubble, then clean them, if needed.

Caution Use extreme caution when cleaning the lens and dome bubble so you do not scratch their optical surfaces. Prepare a washed-out cotton cloth or lens cleaning paper with alcohol or lens cleaning liquid. Clean by moving spirally from the lens center towards its rim. Repeat until the lens is completely clean.

Document 800-07361 Rev A

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