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B
Troubleshooting
Technical Support
Prior to calling Honeywell technical support, refer to the following topics for possible solutions to problems with your HD3MDIH/X camera. To contact the Honeywell Video Systems technical support team, call
Any equipment returned to Honeywell Video Systems for warranty or service repair must have a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on all return packages and internal paperwork.
Problem: Lens Out of Optical Focus
Possible solutions:
1.Verify that the lens cap has been removed from the camera.
2.This can also be caused by dirt, oil, grease, and fingerprints, and so on, that have accumulated on the lens or bubble. Check the lens and dome bubble, then clean them, if needed.
Caution Use extreme caution when cleaning the lens and dome bubble so you do not scratch their optical surfaces. Prepare a
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