Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
●Is the printer plugged into a power outlet that is known to work?
●Is the no/off switch in the on position?
●Is the print cartridge properly installed? See Changing the print cartridge.
●Is paper properly loaded in the input tray? See Loading media into the input trays.
Yes | If you answered yes to the questions above, go |
| to Step 2: Is the Ready light on? |
No | If the printer will not turn on, Contact HP support. |
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
NOTE | See Printer control panel for a description of the lights and buttons on the control panel. | |
| Yes | Go to Step 3: Can you print a Demo page? |
| No | If the control panel lights do not look like the |
|
| picture above, see Status light patterns. |
If you are unable to resolve the problem, Contact
HP support.
Step 3: Can you print a Demo page?
Press the GO button to print a Demo page.
Yes | If the Demo page printed, go to Step 4: Is the |
| print quality acceptable? |
No | If no paper came out, see Paper handling |
| problems. |
| If you are unable to resolve the problem, Contact |
| HP support. |
64 Chapter 6 Problem solving | ENWW |
