Printer software problems, Windows problems | HP 1022nw manual

Printer software problems

Windows problems

Problem

A printer driver for the HP LaserJet 1022 printer is not visible in the Printer folder.

An error message was displayed during the software installation.

Solution

●Restart the computer.

●Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select

HP LaserJet 1020 series, and then click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.

NOTE

Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

●Try plugging the USB cable into a different USB port on the computer.

●If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard.

●Restart the computer.

●Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select

HP LaserJet 1020 series, and then click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on.

NOTE

Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.

●Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

●If necessary, run the Disk Defragmenter, and reinstall the printer software.

72 Chapter 6 Problem solving

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HP 1022nw manual Printer software problems, Windows problems

Contents

HP LaserJet 1022, 1022n, 1022nw Page User Guide Page Table of contents Printing tasks Appendix a Printer specifications Index Printer basics Quick access to more information Where to look for more informationWeb links for drivers, software, and support User guide links Printer configurations HP LaserJet 1022 printerHP LaserJet 1022n printer HP LaserJet 1022nw printer Walkaround Printer control panel Information Main input tray Media pathsPriority feed slot Output bin On-screen installation instructions Printer softwareSupported operating systems Printer software for Windows computers Click Properties, or click Printing Preferences Printer properties driverPrinter properties online help Print setting priorities Printer software for Macintosh computers Enww Printer media considerations Supported media sizes Printer connections Connecting the USB cable USB connections Networking options Connecting to the networkNetwork connections Connect the printer to a wired network Wireless connections Ieee 802.11b/g standard Wireless printingBluetooth Managing the printer Configuration Printer information pagesDemo Printer Test Information tab Using the embedded web serverTo open the embedded web server Other links Settings tabNetworking tab Printing tasks To print using manual feed Manual feed Canceling a print job Understanding print quality settings Driver print default modes Optimizing print quality for media types Paper usage Guidelines for using mediaPaper Envelopes LabelsTransparencies Cardstock and heavy media Envelopes with double-side seams Letterhead and preprinted forms Cardstock construction Choosing paper and other media HP mediaMedia to avoid Media that might damage the printer Choosing paper and other media Loading media into the input trays Sheet main input tray Printing an envelope Printer properties driver for instructions Printing multiple envelopes Close the input tray cover Printing on transparencies or labels Printing on letterhead and preprinted forms Printing on custom-size media and cardstock Enww Enww Enww Printing booklets Enww Printing watermarks Enww Maintenance Cleaning the printer Cleaning the print cartridge area Cleaning the printer media path Enww Changing the pickup roller Enww Enww Cleaning the pickup roller Changing the printer separation pad Enww Redistributing toner Hot water sets toner into the fabric Enww Changing the print cartridge Hot water sets toner into the fabric Problem solving Finding the solution Is the printer set up correctly?Is the Ready light on? Can you print a Demo page? Is the print quality acceptable? Is the printer communicating with the computer?Does the printed page look like you expected? Contact HP support Control panel light message Status light patternsLight status legend Return to Finding the solution Paper handling problems Media jamPrint is skewed crooked Printer does not pull media from the media input tray Printer curled the media Print job is extremely slow Missing graphics or text, or blank pages Printed page is different than what appeared on screenGarbled, incorrect, or incomplete text Format is different than on another printer Graphics quality Printer software problems Windows problems Mac OS X problems Problem Solution Improving print quality Light or faded printToner specks Dropouts Toner smear Vertical linesGray background Misformed characters Loose tonerVertical repetitive defects Wrinkles or creases SkewCurl or wave Toner scatter outline Water droplets on bottom edge Removing a jammed Clearing jamsTypical media jam locations Enww Return to Finding the solution Wired network setup problem solving Click the Entire Contents link Printer specifications Environmental specifications Acoustic emissions Acoustic emissions1 Electrical specifications Power consumption average in watts1 Physical specifications Printer capacities and ratings Memory specifications Port availability USB Regulatory information FCC compliance Conforms to the following Product Specifications Declaration of Conformity Laser safety statement Regulatory statementsCanadian DOC regulations Korean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Environmental product stewardship program HP LaserJet printing supplies Material restrictionsFor more information Recycling returns Non-U.S. recycling returns Enww Material safety data sheet Warranty and licensing Hewlett-Packard limited warranty statement Appendix C Warranty and licensing Hewlett-Packard software license agreement HP Software License Terms Print cartridge limited warranty HP parts and accessories 103 Ordering supplies Ordering information Ordering supplies 10/100 networking and wireless print servers HP LaserJet 1022n Using HP print cartridges HP policy on non-HP print cartridgesStoring print cartridges Print cartridge life expectancy Enww Service and support 109 Availability of support and service HP Care Pack Services and Service Agreements Guidelines for repacking the printer How to contact HP Symbols/Numerics Index Enww Enww Enww Page Q5912-90949