Step 4: Is the print quality acceptable?
Yes | If the print quality is acceptable, go to Step 5: Is |
| the printer communicating with the computer? |
No | If the print quality is poor, see Improving print |
| quality. |
| Verify that the print settings are correct for the |
| media you are using. See Choosing paper and |
| other media for information on adjusting the |
| settings for various types of media. |
| If you are unable to resolve the problem, Contact |
| HP support. |
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes | If the document prints, go to Step 6: Does the |
| printed page look like you expected? |
No | If the document does not print, see Printer |
| software problems. |
| If you are using a Macintosh computer, see |
| Mac OS X problems. |
| If you are unable to resolve the problem, Contact |
| HP support. |
Step 6: Does the printed page look like you expected?
Yes | The problem should be resolved. If it is not |
| resolved, Contact HP support. |
No | See Printed page is different than what |
| appeared on screen. |
| If you are unable to resolve the problem, Contact |
| HP support. |
Contact HP support
●In the United States, see http://www.hp.com/support/lj1022/ for the HP LaserJet 1020 series printer.
NOTE | The HP LaserJet 1020 series printer includes the HP LaserJet 1022, 1022n, and 1022nw |
| printer models. |
| ● In other locations, see http://www.hp.com. |
ENWW | Finding the solution 65 |
