HP 1022nw manual Mac OS X problems, Problem Solution

Windows problems (continued)

Problem	Solution
The printer is in Ready mode, but nothing prints.	● Restart the computer.
	● Print a Configuration page from the control
	panel of the printer, and verify the printer
	functionality.
	● Verify that all of the cables are properly
	seated and within specifications. This
	includes the USB, network, and power
	cables. Try a new cable.
	● Reinstall the printer software. In the
	Windows task bar, click Start, select
	Programs, select HP, select
	HP LaserJet 1020 series, and then click
	Uninstall HP LaserJet 1020 series. Turn
	the printer off. Install the printer software
	from the CD. Turn the printer back on.
	NOTE
	Close any applications that are running. To close
	an application that has an icon in the task bar,
	right-click the icon, and select Close or Disable.

Mac OS X problems

Symptom Possible cause

For HP LaserJet 1022n and 1022nw printers only

When using Mac OS X v10.2, the printer is not using Rendezvous (mDNS)

Solution

You might need to upgrade your Internal HP Jetdirect card to a version that supports Rendezvous.

Unable to print from a third- party USB card.

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need Apple's USB Adapter Card Support software. The most current version of this software is available from Apple's website.

Return to Finding the solution.

ENWW Printer software problems 73