chapter 8

Problem

Possible causes

Solution

Windows: When I

The software did not

Restart the computer. If the problem still

connect the scanner to

install properly.

exists, reinstall the software.

my Windows computer

 

 

and press the Scan

 

 

button, there is no

 

 

scanning progress

 

 

dialog.

 

 

 

 

 

error messages

You might receive error messages on the scanner’s front panel display or on the computer screen.

Error code or message

Possible cause

Solution

 

 

 

On the scanner:

Insufficient memory

The memory card is full. Either

000 blinks as the number of

 

insert a different memory card

photos remaining.

 

or download and remove the

 

 

images on the memory card.

 

 

 

 

On the scanner:

Memory card is not formatted

•

Format the memory card:

E00 blinks as the number of

correctly, no memory card

 

press and hold the Quality

photos remaining.

found, or memory card is

 

button, then press the Scan

 

defective.

 

button. The indicator light

 

 

 

will flash while the card is

 

 

 

being formatted.

 

 

•

Replace the memory card if

 

 

 

E00 continues to flash after

 

 

 

attempting to format it.

 

 

 

On the scanner:

USB port is not supplying the

Connect to a USB port on the

E01 blinks as the number of

necessary power.

computer rather than a hub.

photos remaining.

 

 

 

 

 

 

On the scanner:

Self-test failed.

Call HP Customer Care.

E02 or higher blinks as the

 

 

 

number of photos remaining.

 

 

 

 

 

 

On the computer:

Bad USB cable or connection.

• Replace the USB cable. Use

Connection between the

 

 

only the HP-supplied cable.

imaging device and computer

 

•

Check the USB connection.

failed.

 

•

Try a different USB port.

 

 

 

 

 

 

30

hp photo scanner 1200