8

troubleshooting and support

problems and solutions

 

 

 

 

 

 

Problem

 

Possible causes

Solution

Computer-powered:

The USB cable is not

Check the USB cable connection.

The scanner does not

properly connected or

Try a different USB port on the computer.

turn on.

 

the computer is not on.

Turn on the computer, then turn on the

The PC icon in the front

 

 

scanner.

panel display does not

 

Cycle power on the computer.

turn on.

 

 

 

 

 

 

 

 

 

Battery-powered: The

The batteries are not

Ensure the batteries are inserted correctly.

scanner does not turn

functioning correctly, are

The charge in the batteries can be low or

on.

 

installed incorrectly, are

completely drained. Try inserting new or

 

 

discharged, or are

recharged batteries.

 

 

missing.

 

 

 

 

 

The scanner does not

The scanner is off or has

• Turn on the scanner, or turn it off and then

respond when I press a

shut down.

 

on again.

button.

 

 

See the solutions above for additional

 

 

 

 

suggestions.

 

 

 

The scanner does not

You did not press the

Press the Scan button all the way in.

scan when I press the

Scan button hard

 

 

Scan button.

 

enough.

 

 

 

 

 

 

 

 

 

The memory card is not

Install a memory card.

 

 

installed (battery-

If the Photos Remaining indicator is zero,

 

 

powered)

 

the memory card or internal memory is

 

 

The memory card or

 

full. Unload images from the scanner to a

 

 

internal memory is full.

 

computer, then delete all images on the

 

 

 

 

memory card. Or replace the memory

 

 

 

 

card with a new one.

 

 

 

 

 

 

The scanner is in a

• Verify that the power is on (the front panel

 

 

“hung” state.

 

display is on). If not, press the Power

 

 

 

 

button and/or replace the batteries.

 

 

 

If power is on, then press the Power

 

 

 

 

button to turn the scanner off, then press it

 

 

 

 

again to turn the scanner back on.

 

 

 

Computer-powered: Cycle power on the

 

 

 

 

computer. Unplug and reconnect the USB

 

 

 

 

cable.

 

 

 

Battery-powered: Remove one of the

 

 

 

 

batteries momentarily, then turn power on.

 

 

 

 

 

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HP 1200 Photo manual Troubleshooting and support