Clearing Paper Jams

Solving Problems

Although this printer is designed to be highly reliable, you may occasionally experience problems. The most common problems are paper jamming and poor print quality. This chapter helps you to identify the cause of the problem and suggests solutions. For detailed procedures, see Chapter 4, Maintenance.

This chapter is divided into five sections:

•Clearing Paper Jams. This section explains how to locate and clear paper jams.

•Operational Problems. Start here if the printer doesn’t function properly. You may save yourself a service call.

•Print Quality Problems. Check here if the printed pages don’t look as they should.

•Error Indications. The printer has self-diagnostic tests for a variety of hardware and interface problems. If a test indicates a problem, the printer displays it on the control panel. This section explains these error conditions.

•Printer Status Indications. These statuses are not error conditions. Most of them require no action by you. However, explanations are included here for your information.

Notice:

During solution of a problem, do not touch any connector contacts to avoid possible electrostatic damage to the printer.

T he printer has sensors to detect paper jams. If a jam occurs, the printer displays it on the message display. The message is PAPER JAM n (n: 0 to 4 indicating the jam location). Because the paper path is short and simple, you should have no problem locating the jam.

User‘s Manual

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