Printing Your First Document

If Something Goes Wrong

This section briefly discusses the most common problems you might encounter. For more complete troubleshooting information, see Chapter 5. Chapter 5 also describes all printer error and status indicators.

Problem

 

Remedy

 

 

 

 

 

 

 

 

 

No response by printer

 

Ensure

that:

 

 

 

•

The

printer is turned on and online. The

 

 

 

ONLINE indicator should be lit.

 

 

• The cable from the computer to the

 

 

 

printer is properly connected at both

 

 

 

ends.

 

 

 

•

Your

software program has sent the print

 

 

 

data

to the printer. Many programs have

 

 

 

a printer control function that shows

 

 

 

print

No printout; DATA indicator on

Unreadable printout

The printer has received data from the computer but has not printed the page. To print the page, put the printer offline by

pressing briefly then press

Possible causes and solutions are:

•A wrong printer driver is selected. Select the PrintPartner 16DV/ADV printer driver as the document printer.

•The document contains unknown printer commands. Remove any setup strings or embedded commands, or print the document with a Text only or ASCII text print option.

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User’s Manual