Troubleshooting information
Chapter 13
I received a message on the color graphics display that the print cartridge alignment failed
Cause
The incorrect type of paper is loaded in the paper tray.
Solution
If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the paper tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause
Protective tape is covering the print cartridges.
Solution
Check each print cartridge. If the plastic tape is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or the
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Plastic tape with pink pull tab (must be removed before installing)
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Ink nozzles under tape
98 | HP PSC 2350 series |