Get HP support

Chapter 14

HP Quick Exchange Service (Japan)

HP Quick Exchange Service

0570-000511

 

 

:03-3335-9800

 

 

 

:

 

9:00

5:00

10:00

 

5:00

 

1

1

3

 

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Prepare your HP all-in-one for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP all-in-one in for service, please follow the steps below to avoid further damage to the HP product.

Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

1Turn on the HP all-in-one. If your HP all-in-one will not turn on, skip this step and go to step 2.

2Open the print-carriage access door.

3Wait until the print carriage is idle and silent, and then remove the print cartridges from their slots. For information on removing the print cartridges, see Replace the print cartridges.

Note If your HP all-in-one does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right to remove the print cartridges. When finished, manually move the print carriage to the home position (on the left side).

4Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP all-in-one unless the HP customer support call agent instructs you to.

5Close the print-carriage access door and wait a few minutes for the print carriage to move back to its home position (on the left side).

Note Make sure the scanner has returned to its parked position before turning off the HP all-in-one.

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HP PSC 2350 series all-in-one