Software installation troubleshooting

If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting.

During a normal installation of the HP all-in-one software, the following things occur:

●The HP all-in-one CD-ROM runs automatically

●The software installs

●Files are copied to your hard drive

●You are requested to plug in the HP all-in-one

●A green OK and check mark appear on an installation wizard screen

●You are requested to restart your computer

●The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

●Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Gallery. For information on starting

HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director.

●Open the Printers dialog box and check to see that the HP all-in-one is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP all-in-one icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

Do the following:

1From the Windows Start menu, click Run.

2In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1Verify that the control panel overlay is firmly attached, and then unplug the HP all-in-one and then plug it in again.

information Troubleshooting

User Guide

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