Chapter 13

Troubleshooting information

●Check other printers or scanners. You might need to disconnect older products from your computer.

●If your HP all-in-one is networked, see the Network Guide that came with your HP all-in-one.

●After you check the connections, try restarting your computer. Turn your HP all-in-one off and then on again.

For more information on setting up your HP all-in-one and connecting it to your computer, see the Setup Guide that came with your HP all-in-one.

I received a message on the color graphics display about a paper jam or a blocked carriage

Cause

If either a paper jam or blocked carriage error message appears on the color graphics display, there might be some packing material inside the HP all-in-one.

Solution

Lift open the print-carriage access door to expose the print cartridges and remove any packing material, tape, or other foreign objects. Turn off the HP all-in-one, wait one minute, and then press the On button to turn the HP all-in-one back on.

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HP PSC 2350 series all-in-one