2Double-click the Applications: HP All-in-One Software folder.

3Double-click HP Uninstaller. Follow the onscreen instructions.

4After the software is uninstalled, disconnect your HP all-in-one, and then restart your computer.

Note It is important that you disconnect your HP all-in-one before restarting your computer. Do not connect the HP all-in-one to your computer until after you have reinstalled the software.

5To reinstall the software, insert the HP all-in-one CD-ROM into your computer’s CD-ROM drive.

6On the desktop, open the CD-ROM and then double-click HP all-in-one installer.

7Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP all-in-one.

Operational troubleshooting

The HP PSC 2350 series all-in-one troubleshooting section in the HP Image Zone contains troubleshooting tips for some of the most common issues associated with your HP all-in-one.

To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose HP PSC 2350 series all-in-one Troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at www.hp.com/ support.

The website also provides answers to frequently asked questions.

Paper troubleshooting

To help avoid paper jams, only use paper types that are recommended for your HP all- in-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support.

Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For more information, see Avoid paper jams.

If paper does become jammed in your device, follow these instructions to clear the paper jam.

Paper has jammed the HP all-in-one

Solution

1Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the HP all-in-one.

information Troubleshooting

User Guide

105