Chapter 13

Troubleshooting information

Caution Trying to clear a paper jam from the front of the HP all-in-one can damage the print mechanism. Always access and clear paper jams through the rear clean-out door.

2 Gently pull the paper out of the rollers.

Warning If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP all-in-one, more paper jams are likely to occur.

3Replace the rear clean-out door. Gently push the door forward until it snaps into place.

4Press OK to continue the current job.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following:

1Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.

2If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.

This report provides useful information about your print cartridges, including status information.

3If the self-test report shows a problem, clean the print cartridges.

4If the problem persists, clean the copper-colored contacts of the print cartridges.

5If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

For more information on these topics, see Maintain your HP all-in-one.

Photo memory card troubleshooting

The following troubleshooting tip relate only to Macintosh users of iPhoto.

You have video clips on a memory card, but they do not appear in iPhoto after you import the memory card’s contents

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HP PSC 2350 series all-in-one