HP Express Exchange U.S. and Canada only | HP 2500tn, 2500L instruction

HP Express Exchange (U.S. and Canada only)

This service, available for an additional fee, is an alternative to the standard warranty and entails returning your printer for repair. HP Express Exchange allows you to receive a refurbished replacement unit and then return your defective printer. The fast turnaround from HP Express Exchange minimizes downtime over traditional service programs that require you to ship the defective printer to the manufacturer and then wait for the printer to be repaired and returned.

If you choose to use this service, follow the steps listed below. If you have HP on-site support service, you should work directly with the local HP Customer Care instead of following the steps outlined here.

To use HP Express Exchange

1Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center.

2A representative from the service center requests product and customer information. In some cases, collateral might also be requested.

3Before agreeing to use this service, check with the representative regarding the current cost to you for returning your defective printer.

4HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might prevent next-day shipping.)

5You send the defective printer to Hewlett-Packard at your expense. The HP representative can tell you the cost. (See step 3.)

Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is greater.

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HP 2500tn, 2500L, 2500n manual HP Express Exchange U.S. and Canada only, To use HP Express Exchange

Contents

Use Page User guide Copyright and License HP Customer Care Telephone supportOnline and other support Enww Contents Managing the printer Index Enww Introduction Printer basics HP Color LaserJet 2500n Printer configurationsHP Color LaserJet 2500L HP Color LaserJet Color printing Printer features Enhanced memory Printer parts 10/100 Base-T RJ-45 port Interface ports Rotate Carousel button Control panel featuresUnderstanding Supplies Status Black, Cyan, Magenta, and Yellow Supplies Status lights Go light and Go button Cancel Job buttonUnderstanding Printer Status Ready light Unix Software and supported operating systems HP Color LaserJet 2500 Toolbox Using HelpSoftware for Windows Printer drivers Embedded Web server Software for network installations onlyHP Web Jetadmin Starting HP Web Jetadmin Software for Macintosh PPDs Mac OS 8.6 to 9.x and Mac OS X classicPDEs Mac OS To download drivers How do I gain access to printer features?Software tips How do I get the latest printing software? To uninstall software for Windows 98 and higher Uninstalling the printing softwareUninstalling software for Windows To uninstall software for Windows Uninstalling software for Macintosh Option Description or use Part number Accessories and ordering information Extended service packs Enww Printing tasks Choosing paper and other print media Supported types Supported print media for traySupported print media for optional tray Supported sizes Purchasing paper and other print media Loading trays Loading trayTo load tray To load optional tray Loading optional tray Loading optional tray About printing by Source versus by Type or Size Printing a job To print from Windows To print from Macintosh Using the PCL printer-driver Help Windows only Gaining access to printer driver settings Features in the printer driver Selecting a SourceSelecting a Type or Size Printing in grayscale Setting a custom paper sizeChanging color settings Creating and using watermarks Creating and using Quick Sets Printing multiple pages on one sheet of paper N-up printingReducing or enlarging Restoring default printer-driver settings Printing on different paper for the firstChanging print quality Choosing an output location To print on envelopes Printing on special print media More details Printing on labels Printing on grayscale transparencies Printing on custom-sized print media or cardstock Printing on letterhead or preprinted forms To duplex manually Printing on both sides duplexing manually Canceling a print job HP ImageREt Using color Print in Grayscale Automatic versus Manual color adjustmentHP ColorSmart Managing color options Edge Control Manual OptionsHalftone options Neutral Grays Printing in four-colors Cmyk Matching colors Enww Managing the printer Configuration Special pagesDemo Supplies Status Documentation tab HP Color LaserJet 2500 ToolboxTo view HP Color LaserJet 2500 Toolbox Device tab Other links Troubleshooting tab To open the embedded Web server Using the embedded Web server Information tab Settings tab Networking tab Using Printer Status and Alerts To choose which status messages appearTo view status messages and information Enww 4Problem solving and maintenance Clearing jams Where to look for jams To clear jams from inside the printer To clear jams from input areas To clear jams from output areas Enww OffOn Blinking Resolving control panel messages Supplies Status lights Yellow print cartridge is empty or missing Black print cartridge is empty or missingCyan print cartridge is empty or missing Magenta print cartridge is empty or missing Yellow print cartridge is a non-HP print cartridge Black print cartridge is a non-HP print cartridgeCyan print cartridge is a non-HP print cartridge Magenta print cartridge is a non-HP print cartridge Processing Printer Status lightsStartup Ready Service error Accessory error Secondary light patterns for Printer Status lights Insufficient Memory errorUnexpected Size error or 41.x Printer error Bad Transmission error General Continuable error Buffer Overflow errorChosen Personality Not Available error Data Received error 53.x2.zz Printer Dimm Slot 2 error Secondary light patterns for Accessory errors8x.yyyy EIO error 53.x1.zz Printer Dimm Slot 1 error Print-quality checklist Solving print-quality problems Solving issues with all printed documents Vertical lines Light print or fadeToner specks Dropouts Gray background Toner smearLoose toner Curl or wave Repetitive defects on the frontRepetitive defects on the back Misformed characters Random image repetition SkewWrinkles or creases Toner scatter outline If the problem is not resolved Only black prints Solving issues with color documents Color pages have inconsistent finish Missing or incorrect colorColor prints inconsistently Colors do not match Messages for both Windows and Macintosh Resolving problems that generated messagesSymptom Possible Cause Solution MessageSolution Troubleshooting checklist Resolving problems that did not generate messages Checking the network Solving general printing problems Supported. See Print media specifications on See Print media specifications on Symptom Possible Cause Solution Solving PostScript PS errors Solving common Macintosh problems Symptom Possible Cause Solution Problems in the ChooserPrinting Errors Software troubleshooting USB Problems To clean the engine Cleaning the printer Calibrating the printer To calibrate the printer at the printerClick Color Calibration Checking and ordering supplies To check status and order using the control panelManaging supplies Supplies life Storing supplies To check and order using the embedded Web serverTo check and order using Printer Status and Alerts To check and order using HP Web Jetadmin Resetting the printer for non-HP supplies HP policy on non-HP suppliesHP fraud hotline Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for the print cartridges and imaging drum Availability of support and service HP maintenance agreementsOn-site service agreements To use HP Express Exchange HP Express Exchange U.S. and Canada only To repack the printer Repacking the printer WHO is Returning the EQUIPMENT? Service information form Enww Specificationsinformation and regulatory Printer specifications Supplies specificationsElectrical specifications Volt models Sound Power Declared Per ISO Environmental Specifications Recommended Operating Storage Protecting the environment Environmental Product Stewardship program Returns Non-U.S. returns HP LaserJet printing suppliesPaper Material restrictions For more information Material safety data sheetExtended warranty Spare parts and supplies availability FCC regulations Declaration of Conformity Regulatory statements Laser safety statement Canadian DOC statementVcci statement Japan Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statement Print media specifications General guidelines Tray 1 specifications Tray specifications Optional tray 3 specifications Optional tray 2 specifications Paper and print media Specifications for quality Guidelines for usage Symptom Problem with paper Solution Printing and storage environment Envelopes Envelope storageEnvelope construction Envelopes with adhesive strips or flaps Envelopes with double side-seams Grayscale transparencies Labels Working with memory and print server cards Printer memory To install memory and font DIMMs Installing memory and font DIMMs Go to Checking Dimm installation on To check Dimm installation Checking Dimm installation Enabling memory To enable memory for WindowsTo enable memory for Mac OS To enable fonts for Windows To install an HP Jetdirect print server card Installing an HP Jetdirect print server card Enww Index Enww See also customer support printer drivers Enww Enww See also lights rear output door See also trays loading 31 locating Enww Page C9706-90960* *C9706-90960