Solving print-quality problems

If your document is printing but the quality is not what you expected, start by using the print- quality checklist

Print-quality checklist

General print-quality problems can be solved by following the checklist below.

1Check the printer driver to make sure you are using the best available print-quality option, or return to the default settings. See “Changing print quality” on page 41.

2Check that the paper or print media you are using meets specifications. See “Print media specifications” on page 123. Generally, smoother paper provides better results although coated, photo, and glossy papers are not supported.

3If you are using a special print media such as labels, grayscale transparencies, or letterhead, ensure that you have printed by Type. See “Printing a job” on page 34.

4Print a Configuration page and Supplies Status page at the printer by pressing (GO) and

(CANCEL JOB) simultaneously.

•Check the Supplies Status page to see if any supplies are low or empty. No information is provided for non-HP print cartridges.

•If the pages do not print correctly, the problem is with the hardware. Contact HP Customer Care. See “HP Customer Care” on page 3 or the flyer that shipped in the printer box.

5Print a Demo page from the HP Color LaserJet 2500 Toolbox. If the page prints, the problem is with the printer driver. Try printing from one of the other printer drivers. For example, if you are using the PCL 6 printer driver, print from the PCL 5c or PS printer driver.

6Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.

7Restart the computer and the printer and try printing again. If the problem is not resolved, choose one of these options:

•If the problem is affecting all printed pages, see “Solving issues with all printed documents” on page 81.

•If the problem is affecting only pages printed in color, see “Solving issues with color documents” on page 87.

80 Problem solving and maintenance

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