Troubleshooting
Maintenance and Error Messages
When any of the following messages appears on the message display, perform the procedure provided below.
Message | Procedure | Reference |
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Add paper to (paper source). | The paper has run out. Add paper to the paper source; | page |
| Casset. 1, Casset. 2 (with option paper feeder) or MP |
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| Tray. |
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| The cassette is not properly closed. Be sure the cassette |
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| is closed securely. |
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Close Document Processor. | The document processor is still open even though an | — |
| original has been inserted. |
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| Close the document processor. |
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Close Document Processor | The left cover to the document processor is open. | — |
Cover. | Close the cover securely. |
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Close Top Cover. | The top cover or the front cover is open. | — |
| Close the covers securely. |
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Enter address. | Enter was pressed without entering a recipient. Enter the | — |
| address. |
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Enter destination. | Start was pressed without entering a recipient. Enter the | — |
| recipient. |
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Enter file name. | Enter was pressed without entering a file name. Enter | — |
| the file name. |
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Enter host name. | Enter was pressed without entering a host name. Enter | — |
| the host name. |
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Enter path. | Enter was pressed without entering a PC folder path or | — |
| an FTP network path. Enter the PC folder path or FTP |
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| network path. |
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Entry error. | An invalid character was entered. | — |
Enter correctly. |
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Error occurred. | Turn the power switch off and then back on again. If this | — |
Call service person. | message still remains, make a note of the number that is |
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C#### | displayed together with the letter C. Then, turn the power |
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Error occurred. | switch off, and contact your service representative or |
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authorized service center. |
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Power switch turn off and on |
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again. |
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C#### |
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Exceeded max count. Job is | When job accounting is enabled and the current job will | — |
canceled. | exceed the account limit, press right Select to cancel the |
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| print job. |
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Illegal account. Job is | When job accounting is enabled and the selected | — |
canceled. | account is invalid, press right Select to cancel the job. |
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Illegal user ID. Job is | When user login is enabled and the wrong user ID or | — |
canceled. | password is entered, press right Select to cancel the job. |
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OPERATION GUIDE |
