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Olivetti 18MF manual Troubleshooting, General Guidelines, Symptom, Check Item, Corrective Action

Models: 18MF

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6 Troubleshooting

General Guidelines

The table below provides basic solutions for problems you may encounter with the machine. We suggest you consult this table to troubleshoot the problems before calling for service.

Symptom	Check Item	Corrective Action	Reference

Nothing lights on the	Is the power plug connected to	Connect the plug to an AC	—
operation panel when	an AC outlet?	outlet.
the power switch is
turned on.

No copies delivered	Is there some indication of the	Check the appropriate	page 6-3
after Start is	trouble on the operation panel?	response to that indication and
pressed.		perform the corresponding
		procedure.

Blank copies.	Were the originals placed	When placing originals on the	page 4-1
	correctly?	platen, place them face-down.

		When setting originals in the	—
		optional document processor,
		place them face-up.

Light copies.	Is the copier in the Auto	Perform the Auto Exposure	—
	Exposure Adjustment mode?	Adjustment procedure.

	Is the copier in either the	Adjust the exposure to the	page 4-1
	Photo, Text+Photo, or Text	correct level.
	mode?

	Is the copier in the EcoPrint	Select an image quality mode	—
	mode?	other than the EcoPrint mode.

	Is the Add Toner indicator lit?	Replace the toner container.	page 5-1

	Is the copy paper damp?	Replace the copy paper with	page 2-1
		new paper.

Dark copies.	Is the copier in the Auto	Perform the Auto Exposure	—
	Exposure Adjustment mode?	Adjustment procedure.

	Is the copier in either the	Adjust the exposure to the	page 4-1
	Photo, Text +Photo, or Text	correct level.
	mode?

Dirty copies.	Is the platen or the optional	Clean the platen and/or the	page 5-1
	document processor dirty?	optional document processor.

		Clean the charger.	page 5-4

OPERATION GUIDE

6-1

Image 67

Olivetti 18MF manual Troubleshooting, General Guidelines, Symptom, Check Item, Corrective Action, Reference

Contents

Operation Guide d-Copia 18MFPUBLICATION ISSUED BY Combine modes Refer to Making Full Use of This Machine’s Advanced FunctionsStandard Zoom mode quality selection Refer toto the Advanced Operation 14 A full range of optionalDocument Processor Refer equipment is available3 Preparations ContentsLegal and Safety 1 Machine Parts 2 Loading PaperINDEX 5 Maintenance6 Troubleshooting 7 SpecificationsRegarding Tradenames Legal and SafetyAgfa Japan License Agreement Legal Restriction On CopyingEnergy Star Program Low Power ModeAuto Sleep Paper Recycling SymbolsAlways connect the machine to an outlet with a ground connection Alert of required action Remove the power plug from the outletCAUTION LABELS IMPORTANT - PLEASE READ FIRSTOther Precautions Installation PrecautionsEnvironment Handling of Plastic Bags Power Supply/Grounding the MachineOther Precautions Cautions when Using the Machine Precautions for UseAlways hold the designated parts when lifting or moving the machine Other PrecautionsOther Precautions Cautions when Handling ConsumablesStore all consumables in a cool, dark location Laser Safety Europe Safety Instructions Regarding the Disconnection of Power Europe Operation Guide This guide IntroductionGuides included Installation GuideNetwork FAX Driver Operation Guide ConventionsNetwork tool for Clients Operation Guide Network tool for Direct Printing Operation GuidePage 8 Charger Cleaner 9 Lock Lever 10 Toner Container 1 Machine PartsMain Body 1 Original Cover 2 Platen 3 Original Size Indicator Plate18 MP Multi-Purpose Tray 19 MP Tray Extension Machine Parts12 Output Tray 13 Stopper Extension Lock 14 Paper Stopper 15 Paper Width Guides 16 Cassette 17 Paper Width Guides MP Tray26 Power Switch 27 Power Cord Receptacle 20 Document Processor Connector 21 Parallel Interface Connector22 USB Interface Connector 23 Right Cover Anchor Pin 24 Network Interface Connector 25 Rear Cover Face-up TrayCopy Key and Indicator Operation PanelStatus/Job Cancel Key and Indicator Send Key and IndicatorReady to send Dest hpttr@owl-net.net Left Off Placemnt Subject Message DisplayReady to copy Set 100% ZoomOPERATION GUIDE Machine PartsLoading Paper Into a Cassette 2 Loading Paperrelease buttons and sliding the guides to fit Loading Paper on the MP Tray Adjusting the Paper Stopper for Folio or Oficio II Size PagePull out the MP tray extension and then flip Adjust the paper width guides to fit the widthOpen the MP tray towards you until it click into placeUsing the Face-up Tray OPERATION GUIDE Loading Paper3 Preparations Connecting the CablesConnecting the Network Cable Connecting the Parallel or USB CableTurning the Machine On Connecting the Power CordParallel Cable USB Cable Enter Accessing Menu ItemsSystem Menu Counter EnterSystem Menu Counter Network SettingsRegistering the IP Address Registering the Subnet MaskSystem Menu Counter Date and Time SettingsRegistering the Default Gateway Setting the Time ZoneEnter Summer Time SettingSetting the Current Date and Time System Menu CounterEnter Default Operation ModeSystem Menu Counter EnterKeys Used for Entering Characters Character EntryAvailable Characters Available CharactersList of Character Assignments TypeExample Entering CharactersEntry mode Available charactersSelecting Message Language Other Settings3-12 PreparationsOPERATION GUIDE Mode Basic Copying Procedure4 Basic Operation Press Original Quality. The OriginalThe copy exposure can be adjusted either Canceling Copy Description Zoom CopiesStandard Zoom ModeVariable Zoom Press Function Collate Mode1 Press Function Print Override ModeAuto Sleep Low Power ModeScan to E-mail Basic Scanning ProcedureRecipient Entry from the Operation Panel Recipient Selection from Address Book Entering a Recipient Address from the Operation Panel Scan to FolderRecipient Selection from Address Book Mode Selecting Color Scan ModeRecipient Selection from One-Touch Keys Scan with TWAIN DriverInstalling the Printer Driver Basic Printing ProcedurePrinting from Application Software Online Help Messages 5 MaintenanceCleaning the Machine Toner Container ReplacementReplacing Toner Container 7 Remove the orange protective seal the CLEANER HOME POSITION Cleaning the Charger and the Registration RollerEnter Reinstalling the Transport PinSystem Menu Counter EnterOPERATION GUIDE MaintenanceCheck Item 6 TroubleshootingGeneral Guidelines SymptomCorrective Action SymptomCLEANER HOME POSITION? Check ItemReference Maintenance and Error MessagesProcedure MessageSelect ProcedureMessage ReferenceMessage ProcedureReference Message ProcedureReference Indicator Jam Location IndicatorsPaper Jam MP Tray and Inside Machinepins on both sides with the guides inside the Face-up Tray Cassetteindications will disappear Optional Document Processor3 Close the rear cover Open and then close the top cover. The jamClose the document processor. Place the originals TroubleshootingOpen the document processor 5 Remove the jammed original6-12 TroubleshootingOPERATION GUIDE Specification 7 SpecificationsMain Body Specification Copying FunctionsSpecification Scanning Functions SpecificationSpecification Printing FunctionsSpecification Environmental SpecificationsDocument Processor Option Paper Feeder OptionINDEX Page 1. FOR COUNTRIES IN THE EUROPEAN UNION EU INFORMATION2. FOR OTHER COUNTRIES NOT IN THE EU