6 Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may encounter with the machine. We suggest you consult this table to troubleshoot the problems before calling for service.
Symptom | Check Item | Corrective Action | Reference |
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Nothing lights on the | Is the power plug connected to | Connect the plug to an AC | — |
operation panel when | an AC outlet? | outlet. |
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the power switch is |
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turned on. |
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No copies delivered | Is there some indication of the | Check the appropriate | page |
after Start is | trouble on the operation panel? | response to that indication and |
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pressed. |
| perform the corresponding |
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| procedure. |
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Blank copies. | Were the originals placed | When placing originals on the | page |
| correctly? | platen, place them |
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| When setting originals in the | — |
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| optional document processor, |
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| place them |
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Light copies. | Is the copier in the Auto | Perform the Auto Exposure | — |
| Exposure Adjustment mode? | Adjustment procedure. |
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| Is the copier in either the | Adjust the exposure to the | page |
| Photo, Text+Photo, or Text | correct level. |
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| mode? |
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| Is the copier in the EcoPrint | Select an image quality mode | — |
| mode? | other than the EcoPrint mode. |
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| Is the Add Toner indicator lit? | Replace the toner container. | page |
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| Is the copy paper damp? | Replace the copy paper with | page |
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| new paper. |
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Dark copies. | Is the copier in the Auto | Perform the Auto Exposure | — |
| Exposure Adjustment mode? | Adjustment procedure. |
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| Is the copier in either the | Adjust the exposure to the | page |
| Photo, Text +Photo, or Text | correct level. |
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| mode? |
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Dirty copies. | Is the platen or the optional | Clean the platen and/or the | page |
| document processor dirty? | optional document processor. |
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| Clean the charger. | page |
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OPERATION GUIDE |
