Troubleshooting

Chapter 13

For more information about installing the HP Image Zone Express software, see the Setup Guide that came with your HP All-in-One.

A red X appears on the USB connect prompt

Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1.Verify that the control panel faceplate is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.

2.Verify that the USB and power cables are plugged in.

3.Click Retry to retry the plug and play setup. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

5.Continue with the installation and restart the computer when prompted.

6.If you are using a Windows computer, open the HP Solution Center and check for the essential icons (Scan Picture and Scan Document). If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the HP Image Zone software.

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HP Photosmart 3200 All-in-One series

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HP 3210v manual Red X appears on the USB connect prompt, Received a message that an unknown error has occurred
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3210, 3210v specifications

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