Troubleshooting, Printer hardware problems, Solution | HP 330

6 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer hardware problems

●Printing problems.

●Bluetooth printing problems.

●Error messages.

For troubleshooting information about using the printer software and printing from a computer, see the onscreen HP Photosmart Printer Help. For information about viewing the onscreen Printer Help, see Finding more information.

Printer hardware problems

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer, HP recommends using a USB cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields.

The On light is flashing green but the printer is not printing.

Solution

●If the printer is turned on, it is busy processing information. Wait for it to finish.

●If the printer is turned off, and the optional HP Photosmart Internal Battery is installed, the battery is charging.

The On light is flashing red.

Cause The printer requires attention. Try the following solutions.

Solution

●Check the printer screen for instructions. If you have a digital camera connected to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

●Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.

HP Photosmart 330 series User's Guide

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HP 330 Troubleshooting, Printer hardware problems, On light is flashing green but the printer is not printing, Solution

Contents

HP Photosmart 330 series Users Guide 1902 910 HP Photosmart 330 series Users Guide Copyrights and trademarks Safety informationTrademarks Regulatory model identification number VCVRA-0508 Plastics Environmental statementsPage Contents HP Photosmart 330 series Finding more information Welcome Printer parts Front of printerInside front of printer Rear of printer Indicator lights Control panel Select Photos screen Idle screen Internal battery compartment Available accessoriesAccessory name Description HP Photosmart Internal Battery Printer menu To use the printer menuTo navigate the printer menu Tools Printer menu structure Print Options Preferences Help Chapter Loading paper Getting ready to printChoosing the right paper To print Use this paper Inserting print cartridges How to loadLoading your paper Paper type Use the best print cartridge for the job To print… Insert this print cartridge Cartridge cradleRemove the pink tape Do not touch here When you are not using a print cartridge Insert the cartridgeAlign the cartridge Inserting memory cards Supported file formatsInserting a memory card Secure Digital MultiMediaCardSmartMedia Memory Stick Memory card How to insert the memory card Removing a memory cardXD-Picture Card Chapter Printing without a computer Getting your photos from camera to printerStep Deciding which photos to print Using a photo indexSelecting photos to print To view photos Do this If you want to… Do this Select Panoramic photos, then press OK If you want to… Improving the quality of your photos Setting print quality Printing your photosSelecting a layout To print from a Selecting a print method HP iPod To import photos to an HP iPodTo print photos from an HP iPod To print from a Do this Chapter Getting connected Connecting to other devicesConnection type and what you need What this lets you do Connecting through HP Instant Share Connection type and what you need What this lets you doTo use HP Instant Share to send photos Cleaning the outside of the printer Cleaning and maintaining the printerCleaning the print cartridge Maintaining and transporting Cleaning the print cartridge contacts To clean the print cartridge contactsPrinting a test Aligning the print cartridge Storing the printer and print cartridges Storing the printerStoring the print cartridges Transporting the printer Maintaining the quality of photo paperStoring photo paper Handling photo paper Chapter Printer hardware problems TroubleshootingSolution On light is flashing green but the printer is not printing Buttons on the control panel do not respond On light is flashing amber Printer is plugged in, but it will not turn on Printing problems Paper does not feed into the printer correctly Photo printed at an angle or is off-centerNo page came out of the printer Blank page came out of the printer Paper jammed while printing Bluetooth printing problems Printer ejects the paper when preparing to printPrint quality is poor My Bluetooth device cannot find the printer Error message Paper jam. Clear jam then press OK Error messagesError message Automatic paper sensor failed Photo printed with borders Error message Photo is corrupted Error message Cartridge service station is stuck Solution Chapter Printer specifications SpecificationsCategory Specifications System requirements Margins Image file formatsMedia sizes Media types Memory card-supported file Power consumptionFormats Recommended during operation 15-35 C Category Specifications HP Customer Care by phone HP Customer Care Return to HP repair service North America only Additional warranty optionsPlacing a call Windows users Installing the software Send e-mail HP product Duration of limited warranty HP printer limited warranty statement Appendix B Index USB Hewlett-Packard Company Regulatory notices