get hp officejet 5100 support
country/region | hp technical support | country/region | hp technical support |
Jordan | +971 4 883 8454 | Venezuela | |
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Korea | +82 (2) 3270 0700 | Venezuela (Caracas) | (502) |
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Kuwait | +971 4 883 8454 | Vietnam | |
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Lebanon | +971 4 883 8454 | Yemen | +971 4 883 8454 |
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* This Call Center supports French speaking customers from the following countries: Morocco, Tunisia, and Algeria.
†This Call Center supports German, French and Italian speaking customers in Switzerland.
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per- incident,
prepare your hp officejet for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the HP product.
1Turn on the HP Officejet.
Disregard steps 1 through 6 if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7.
2Open the
3Remove the print cartridges from their holders, and lower the latches.
Caution! Remove both print cartridges and lower both latches. Failure to do so may damage your unit.
See replace the print cartridges on page 25 for information on removing the print cartridges.
4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent).
5Turn off the HP Officejet.
6Close the
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