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HP Photosmart 5600 Software installation troubleshooting, Solution, Send a Fax, Scan Picture, HP Image Zone, Scan Document, HP Solution Center

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Troubleshooting

Chapter 11

●After you check the connections, try restarting your computer. Turn your HP All-in-One off and then on again.

●If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software.

For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One.

I received a message on the control panel display about a paper jam or a blocked carriage

Solution If either a paper jam or blocked carriage error message appears on the control panel display, there might be some packing material inside the HP All- in-One. Look inside the printer, including the print-carriage access door. The shipping lock might still be in place on the left side of the HP All-in-One. Pull out the shipping lock and throw it away.

Software installation troubleshooting

If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting.

During a normal installation of the HP All-in-One software, the following events occur:

1.The HP All-in-One software CD-ROM runs automatically.

2.The software installs.

3.Files are copied to your computer.

4.You are requested to connect the HP All-in-One to your computer.

5.A green OK and check mark appear on an installation wizard screen.

6.You are requested to restart your computer.

7.The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.

8.The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following:

●Start the HP Solution Center and check to make sure the following buttons appear: Scan Picture, Scan Document, Send a Fax. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to

94	HP Officejet 5600 All-in-One series

Contents

Page User Guide Notice Safety information Contents Troubleshooting information 12 HP warranty and support Technical information Index 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel features Menu overview Copy Menu Fax Menu Scan To menu Setup Menu Text and symbols Enter text using the keypad on the control panel Use the HP Image Zone software HP Solution Center To open the HP Image Zone software on a Windows computer HP Digital Imaging Monitor Start Programs 2 Find more information Sources of information Find more information Windows Get step-by-step instructions Use the onscreen Help Use the Help on a Windows computer Contents, Index, and Search tabs Contents Search ●Contents 5600 series Help Topics Found ●Search List Topics Title Location Use the Help on a Mac To access the HP Image Zone Help on a Mac Navigation panes HP Image Zone Help HP Image Zone Help Center Topic Relevance Relevance Finish setting up your HP All-in One Set your preferences Set your language and country/region Set the date and time Fax setup Set up the HP All-in-Onefor faxing Page Select your fax setup case Other equipment Recommended fax services sharing your setup for parallel-type Page Case A: Separate fax line (no voice calls received) Back view of the HP All-in-One To set up your HP All-in-Onewith a separate fax line Auto Answer Rings to Answer Case B: Set up your HP All-in-Onewith DSL To set up your HP All-in-Onewith DSL Note Case C: Set up your HP All-in-Onewith a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line To set up your HP All-in-Onewith a distinctive ring service Answer Ring Pattern Case E: Shared voice/fax line To set up your HP All-in-Onewith a shared voice/fax line automatically Case F: Shared voice/fax line with voice mail To set up your HP All-in-Onewith voice mail Case G: Fax line shared with computer modem (no voice calls received) To set up your HP All-in-Onewith a computer modem Case H: Shared voice/fax line with computer modem Example of a parallel splitter To set up your HP All-in-Oneto a computer with two phone ports automatically Case I: Shared voice/fax line with answering machine To set up your HP All-in-Onewith a shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Page Case K: Shared voice/fax line with computer modem and voice mail Page Change settings on the HP All-in-Oneto receive faxes Basic Fax Setup Change the answer ring pattern (distinctive ringing) All Rings To change the answer ring pattern from the control panel This selects Advanced Fax Setup and then selects Answer Ring Pattern Test your fax setup Set the fax header Set up speed dialing Create group speed dial entries This selects Speed Dial Setup and then selects Group Speed Dial 4 Load originals and load paper Load originals Load an original in the automatic document feeder Load an original on the glass Choose papers for printing and copying Recommended papers for printing and copying Papers to avoid Load paper Load full-sizepaper Page Load 10 x 15 cm (4 x 6 inch) photo paper Load index cards Load envelopes Load other types of paper Avoid paper jams Page 5 Use the copy features Make a copy Change the copy settings Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo Stop copying Page 6 Use the scan features Scan an image Scan an original to a computer Stop scanning Share a scanned image with friends and relatives Send as an e-mailattachment Send using HP Instant Share Print a scanned image Edit a scanned image Edit a scanned photo or graphic Edit a scanned document Page 7 Print from your computer Print from a software application Change the print settings Windows users Mac users Stop a print job To stop a print job from the computer (Mac) Applications:Utilities Show Jobs Delete 8 Use the fax features Send a fax Send a basic fax Send a fax manually from a phone Send a fax using monitor dialing Receive a fax Receive a fax manually Set up backup fax reception Reprint received faxes from memory Print reports Print fax confirmation reports Print fax error reports Stop faxing Page 9 Order supplies Order paper, transparency film, or other media Order print cartridges Order other supplies Contact HP Country/region Number for ordering 10 Maintain your HP All-in-One Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior Print a self-testreport Work with print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Page Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts not To clean the print cartridge contacts Clean the area around the ink nozzles Page Page 11 Troubleshooting information View the Readme file Setup troubleshooting Hardware setup troubleshooting Page The control panel display shows the wrong language The wrong measurements are showing in menus on the control panel display I received a message on the control panel display to align the print cartridges Solution Cause The HP All-in-Onedoes not print Software installation troubleshooting When I insert the CD-ROMinto my computer’s CD-ROMdrive, nothing happens To start the installation from a Windows computer Run Run d:\setup.exe Retry I received a message that an unknown error has occurred Some of the buttons are missing in the HP Solution Center (Windows) The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start To start the Fax Setup Wizard (Windows) To start the Fax Setup Utility (Mac) The registration screen does not appear (Windows) Product Registration Page Fax setup troubleshooting The fax test failed The "Fax Hardware Test" failed Fax Hardware Test The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test Dial Tone Detection The "Fax Line Condition" test failed Fax Line Condition Test Fax Line Condition The control panel display always shows Phone Off Hook The HP All-in-Oneis having problems sending and receiving faxes Error Correction Mode The HP All-in-Oneis having problems sending a manual fax The HP All-in-Onecannot receive faxes, but can send faxes The HP All-in-Onecannot send faxes, but can receive faxes Redial/Pause Space (#) Fax tones are recorded on my answering machine The phone cord that came with my HP All-in-Oneis not long enough To extend your phone cord Operational troubleshooting Paper troubleshooting Paper has jammed the HP All-in-One Paper has jammed the automatic document feeder The automatic document feeder picks up too many pages or none at all To clean the rollers or separator pad Print cartridge troubleshooting Device update Device update (Windows) Device update (Mac) Page 12 HP warranty and support Warranty HP warranty and support Warranty information Before you call HP customer support Access your serial number and service ID Get support and other information from the Internet Call in North America during warranty Call elsewhere in the world Page HP Quick Exchange Service (Japan) Prepare your HP All-in-Onefor shipment Remove the control panel faceplate Caution Pack your HP All-in-One 13 Technical information System requirements Paper specifications Print specifications Copy specifications Fax specifications Scan specifications Physical specifications Power specifications Environmental specifications Additional specifications Environmental product stewardship program Regulatory notices FCC statement Notice to users in the European Economic Area Declaration of conformity (European Economic Area) HP Officejet 5600 All-in-Oneseries declaration of conformity Index M maintenance