HP 5L (C3941A) Service Approach, Parts Exchange Program, Ordering Parts, Ordering Consumables

Service Approach

Repair of the printer normally begins with the use of the printer’s internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.

Parts Exchange Program

HP offers remanufactured assembles for some selected parts. These are identified in Chapter 8 and can be ordered through HP’s Parts Direct Ordering, or Parts Center Europe (PCE).

Ordering Parts

Field replaceable part numbers are found in Chapter 8 of this manual. Replacement parts may be ordered from HP’s Service Materials Organization (SMO Parts Direct Ordering), or Support Materials Europe (SME).

Ordering Consumables

The printer has no consumables other than the toner cartridge, which may be ordered directly from Hewlett-Packard. Refer to Chapter 8 for ordering information.

Ordering Related Documentation

Table 1-6 on the following page lists part numbers and where to order related documentation. Phone numbers for the various sources are:

∙PDO (Parts Direct Ordering) 1-800-227-8164 (U.S. only)

∙HP’s Distribution Center (HPD) 970-339-7009 (U.S. only)

∙SME

Product Information 1-9