HP 5L (C3941A) manual Technical Assistance, HP CompuServe Forum

Technical Assistance

HP ASAP

HP ASAP (Automated Support Access Program) provides free user technical support information 24 hours a day, 7 days a week. The ASAP system includes HP AUDIO-TIPS and HP FIRST, both explained below. The ASAP service requires a touchtone phone.

HP AUDIO-TIPS

HP AUDIO-TIPS is an interactive voice response system providing prerecorded answers to the most frequently asked questions by HP LaserJet printer users. Helpful “System Maps” to the HP AUDIO-TIPS recordings are available by fax through HP FIRST.

HP FIRST

HP FIRST (Fax Information Retrieval Support Technology) is a phone-in fax service providing technical information for HP LaserJet users as well as service personnel. Receiving a fax requires a group-3 facsimile machine or fax card. Service related information includes:

∙Service Notes (HP Authorized dealers)

∙Application Notes

∙Product Data Sheets

∙Material Safety Data Sheets (MSDS)

∙Typeface and accessory information

∙Printer support software information

∙Toner information

∙Driver request form and Software Matrix.

HP FIRST (U.S. only)

Call the HP ASAP system (1-800-333-1917) and follow the voice prompts to enter

HP FIRST.

HP CompuServe Forum

CompuServe members can download a variety of support materials including product data sheets, software application notes, and printer drivers for many popular software applications. Members may also post and reply to questions in an interactive format. To access the HP Forum, type GO HP at any prompt. For more information, or to join CompuServe, call 1-800-524-3388.

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