HP 6100 manual Prepare your unit for shipment, Call in Australia post-warranty

chapter 10

country/region	hp technical support	country/region	hp technical support
Italy	+39 (0) 226410350	United Arab Emirates	+971 4 883 8454
Japan	0570 000 511	United Kingdom	+44 (0) 207 512 52 02
	+81 3 3335 9800
Jordan	+971 4 883 8454	Venezuela	0800-47468368 or
			800-477-7777
Korea (Seoul)	+82 (2) 3270 0700	Venezuela (Caracas)	(502) 207-8488
Korea (outside Seoul)	080 999 0700	Vietnam	84 (0) 8 823 4530
Kuwait	+971 4 883 8454	Yemen	+971 4 883 8p454
Lebanon	+971 4 883 8454

1This Call Center supports French speaking customers from the following countries: Morocco, Tunisia, and Algeria.

2 This Call Center supports German, French and Italian speaking customers in Switzerland.

call in Australia post-warranty

If your product is not under warranty, you can call 03 8877 8000. A per- incident, out-of-warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday. (Charges and support hours are subject to change without notice.)

prepare your unit for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your unit in for service, please follow the power off and rebox steps below to avoid further damage to the HP product.

1Turn on the unit.

Disregard steps 1 through 6, if your unit will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7.

2Open the ink-cartridge access door.

3Remove the print cartridges from their holders, and lower the latches. See replace the print cartridges on page 43 for information on removing the print cartridges.

Caution! Remove both print cartridges and lower both latches. Failure to do so may damage your unit.

4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the unit, unless instructed to by the HP customer support call agent).

5Turn off the unit.

6Close the ink-cartridge access door.

7Remove the front panel cover as follows:

a.Place hands on each side of the front panel cover.

b.Using thumbs, pry the cover off from the bottom.

72 hp officejet 6100 series