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HP 710 Handheld, 728 Handheld Troubleshooting basic problems

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Chapter 8 Troubleshooting 149

Troubleshooting basic problems

If you have a specific problem, review the information below to see if you can quickly find the answer. Or, visit the HP Jornada Web site at www.hp.com/jornada for current information about common difficulties.

Problem

HP Jornada does not turn on when connected to ac power

HP Jornada does not turn on when not connected to ac power

Battery runs out of power very quickly.

HP Jornada does not auto-suspend when connected to a desktop PC or when using the modem.

Diagnosis/Remedy

HP Jornada is locked up. Connect the HP Jornada to external power, and perform soft reset. (See the Resetting section in this chapter. Caution: You will lose any unsaved data when performing a soft reset.)

Battery power is too low to run device. Connect to ac power, and then turn on your HP Jornada. (Charge the battery regularly to avoid running out of battery power.) For information on charging the main battery and checking battery status, refer to the

Installing the main battery section in chapter 2.

You may be using your HP Jornada in ways that drain the batteries quickly. See the Managing battery power section in chapter 7.

The HP Jornada is designed to stay on while connected to a computer. This is the correct behavior. No action is needed. However, the device will go into display off mode to conserve battery power if there is no keyboard or touch screen input.

Contents

HP Jornada 700 Series Handheld User’s Guide Copyright Table of Contents Managing memory Managing battery power Fine-tuningperformance Security HP security control panel 1 | Welcome Using this guide Page Learning about HP Jornada Page Microsoft Pocket Office Microsoft Pocket Outlook Microsoft Explorers Communication Special HP Applications Accessories Games Page 2 | Getting started Page Page Page Page Follow the steps in this section to start using your Connecting the ac adapter The ac adapter components: dc plug, ac adapter, and power cable To connect to ac power Installing the main battery This bottom view of the HP Jornada shows how to install the main battery To install the main battery Installing the backup battery To install the backup battery Installing the backup battery Using the stylus and touch screen To navigate by using the stylus, follow these tips: Following the Welcome Wizard To adjust screen brightness and contrast Calibrating the touch screen To calibrate the touch screen Selecting your Home City Setting the World Clock Using your HP Jornada Using the command bars Using Help on your HP Jornada Turning your HP Jornada on and off Using the HP Jornada keyboard Page Using HP Jornada settings To open HP settings Using the audio buttons Windows Media Player HP Jornada Audio buttons Page Connecting for the first time Setting up Microsoft ActiveSync and establishing a partnership Page Installing Microsoft ActiveSync To install Microsoft ActiveSync Connecting by serial port To connect directly (without the docking cradle) HP Jornada serial port connection HP Jornada shown with docking cradle, ac adapter, and serial/USB methods of connection to a desktop PC Connecting by USB port To connect via USB port using the docking cradle Establishing a partnership The New Partnership Wizard To establish a partnership Troubleshooting partnerships Connection Methods Checking connection methods on your H/PC and desktop PC To check and set the desired connection method on your HP Jornada To check the connection settings in ActiveSync on your desktop Computer Connecting to your desktop PC To connect manually To close the connection Connecting by infrared www.microsoft.com/mobile Connecting to another PC Browsing your HP Jornada desktop Synchronizing data Synchronize button Synchronizing selected data To specify data to synchronize Resolving synchronization conflicts To set a default option for conflict resolution Synchronizing e-mailmessages Synchronizing from a remote location Accessing a computer on your corporate network Accessing a computer not on a network To create a Remote Networking connection To start remote synchronization Transferring files 4 | Staying organized Using Microsoft Pocket Outlook To start Pocket Outlook Keeping appointments with Calendar To create a new appointment To create a meeting request Managing names and addresses with Contacts To create a new contact Keeping track of your workload with Tasks To create a new task Managing your e-mailwith Inbox Using HP viewer To switch between Calendar, Contacts, and Task information Viewing Calendar information Viewing Contacts information Viewing Tasks information Capturing data with HP quick pad Infrared send/receive of PIM data Sending data to a non-WindowsPDA device Receiving data from a non-WindowsPDA device About the data being transferred Recording and playing voice memos Recording formats Conserving memory Page 5 | Getting down to business Working with Microsoft Pocket Office To start Pocket Word To create a document using Pocket Word Using Microsoft Pocket PowerPoint To start Pocket PowerPoint To show a presentation To show a slide presentation on a VGA- compatible monitor Using Microsoft Pocket Excel To start Pocket Excel To create a workbook using Pocket Excel Using Microsoft Pocket Access To create a new database and table Printing your Pocket Office documents To print directly to a printer via infrared Using Microsoft InkWriter Backing up and restoring data Backing up data with ActiveSync on your desktop PC Restoring data with ActiveSync from your desktop PC To restore data with ActiveSync Using the HP Jornada backup application Backing up data with HP backup Restoring data with HP backup Using OmniSolve from LandWare Using Yahoo! Messenger Page Page 6 | Accessing e-mail Deciding how and why you want to connect Which connection options are right for you Accessing e-mail,the Internet, and corporate intranets Typical personal Internet connection Connecting to corporate e-mailand network from off-site Typical corporate LAN remote (off-site)connection Creating Connections Installing and configuring a modem Getting an account with an Internet service provider Setting up a dial-upconnection to your ISP Starting HP dialup Running the HP dialup Setup Wizard Domain Internet Service Provider (ISP) Modem Settings TCP/IP E-mailService Web Service Get Connected Connecting the telephone line Connecting to your Service Provider Page To disconnect from your ISP or dialup LAN connection Establishing an account or guest privileges on the network Connecting the network cable and logging on To log on to the network with your HP Jornada To access a file on a network Creating and modifying connections To create an additional connection or location To modify an existing connection or location Creating connections without the HP Jornada dialup application Using your connections To set up an e-mailservice Sending, receiving, and processing your e-mail To connect to your service provider from Inbox Inbox settings Attachments To save attachments automatically to a storage card Message deletion To edit or set connection information in MS Internet Explorer for H/PC To browse the Web or your company intranet HP ChaiVM brings the Java™ virtual Machine to the Jornada H/PC Using HP ChaiVM with Internet Explorer Disabling HP ChaiVM in Internet Explorer Clearing the HP ChaiVM cache Page 7 | Optimizing your HP Jornada Adding programs, fonts, sounds, and images To install software To add or remove programs with Add/Remove Programs Removing programs Accessories Using PC Cards, CompactFlash Cards, and Smart Cards Installing a PC Card, CompactFlash Card or Smart Card PC Card Smart Card To remove a Smart Card CompactFlash Card To install a CompactFlash Card Managing memory To set Recycle Bin options Tips for conserving memory Managing battery power To replace the main battery Backup battery To replace the backup battery Page Using the Power control panel To open the Power control panel Checking battery status Setting auto-suspend Setting power on option Setting the Jornada display to automatically dim or turn off Other tips for conserving battery power Fine-tuningperformance Page Customizing the HP hot keys and hard icons HP hard icon default program assignments To start the HP hot keys application Hot keys To assign a program or file to a hot key or hard icon Setting brightness and contrast Setting volume levels Setting bass and treble levels Customizing HP settings profiles Changing HP settings profiles Displaying power and memory information Security HP security control panel Setting a Primary Password Password Activation Delay Setting a Reminder Password Using the Security Log Traveling with your HP Jornada Before you leave Page 8 | Troubleshooting Maintaining your HP Jornada Keep the unit clean Follow general safety precautions Avoid damage Avoid radiated interference Avoid high temperatures Troubleshooting basic problems Page Page Page Page Page Page Page Troubleshooting remote connections Able to dial out, but unable to make a proper connection Connection is unreliable Network connection is not listed in the ActiveSync dialog box Infrared transfer between MS Windows for H/PC 2000–baseddevices Display Resetting Soft reset To perform a soft reset Using the stylus to perform a soft reset Factory default reset To perform a factory default reset Page 9 | Support and service Web site Customer support Service Contacting Hewlett-Packardworldwide Page Page Appendix A | Ergonomics Setting up and using equipment What is RSI What causes RSI RSI symptoms Avoiding RSI Setting up your working environment Reducing eye strain Preventing muscle stiffness Taking frequent short breaks Page Appendix B | Migrating data from other devices To transfer offline folders Migrating data from Palm devices Page Appendix C | Using the Keyboard in Terminal Server Client Table of extended and international characters for TSC To create this Type these character: keystrokes: Glossary dial-up connection direct connection docking cradle DNS (Domain Name System) Page Page Page Page Index Page Page Page Page Page Page Page Page Page Warranty One year limited hardware warranty Limitation of warranty Limitation of liability and remedies For consumers in New Zealand Use Copies and adaptations Ownership Transfer of rights in software Sublicensing and distribution Termination Updates and upgrades Export clause U.S. government restricted rights Ninety-DayLimited Software Warranty Removable media (if supplied) Notice of warranty claims Limitation of warranty Limitation of liability and remedies