Reinstall using the HP software CD that came with your scanner. When you insert the CD, an installation dialog box launches automatically.
Check the cables
Cable type | Action |
|
|
Power cable | The power cable is connected between the scanner and a power |
| outlet. |
| ● Ensure that the power cable is securely connected between |
| the scanner and a live electrical outlet or surge protector. |
| ● If the power cable is connected to a surge protector, ensure |
| that the surge protector is plugged into an outlet and turned |
| on. |
| ● Turn off the scanner, wait 60 seconds, and then turn the |
| scanner back on. |
|
|
USB cable | The USB cable is connected between the scanner and the |
| computer. |
| ● Use the cable that was included with the scanner. Another |
| USB cable might not be compatible with the scanner. |
| ● Ensure that the USB cable is securely connected between |
| the scanner and the computer. |
| For additional USB troubleshooting information, see |
| www.hp.com/support, select your country/region, and then use |
| the search tool to find USB troubleshooting topics. |
|
|
Accessory cable | The accessory cable is connected between the TMA in the |
| scanner lid and the scanner base. |
| Ensure the cable is securely connected in the back of the |
| scanner. |
|
|
Scanner operation problems
●Scanner will not turn on
●Scanner lamp stays on
●Scanner does not scan right away
●Scanned image is fuzzy
●Scanner is scanning items very slowly
●The image is completely black or completely white
●Scanned images are not straight
●Vertical white stripes appear on the printed page
●Scanner glass needs to be cleaned
●Scanner does not perform a
User Guide | 51 |