Table 10-12Solving Memory Problems

System will not boot or does not function properly after installing additional memory modules.

Cause

Solution

 

 

A memory module is not installed in the DIMM1 or XMM1

Ensure that a memory module is installed in the DIMM1 or

socket.

XMM1 socket on the system board. This socket must be

 

populated with a memory module.

 

 

Memory module is not the correct type or speed grade for

Replace module with the correct industry-standard device for

the system or the new memory module is not seated

the computer. On some models, ECC and non-ECC memory

properly.

modules cannot be mixed.

 

 

Out of memory error.

 

 

 

Cause

Solution

You have run out of memory to run the application.

Check the application documentation to determine the memory requirements.

Memory count during POST is wrong.

Cause

Solution

 

 

The memory modules may not be installed correctly.

Check that the memory modules have been installed

 

correctly and that proper modules are used.

 

 

Integrated graphics may use system memory.

No action required.

 

 

Insufficient memory error during operation.

 

 

 

Cause

Solution

 

 

Too many Terminate and Stay Resident programs (TSRs)

Delete any TSRs that you do not need.

are installed.

 

 

 

You have run out of memory for the application.

Check the memory requirements for the application or add

 

more memory to the computer.

 

 

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)

Cause

Solution

 

 

 

Memory is installed incorrectly or is bad.

1.

Reseat DIMMs. Power on the system.

 

2.

Replace DIMMs one at a time to isolate the faulty

 

 

module.

 

3.

Replace third-party memory with HP memory.

 

4.

Replace the system board.

 

 

 

282 Chapter 10 Troubleshooting Without Diagnostics