Table 11-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard

1.

Determine if hard drive is giving correct

Failure

drives have a hard drive firmware patch that

 

error message. Enter Computer Setup

 

will fix an erroneous error message.)

 

and run the Drive Protection System

 

 

 

test under Storage > DPS Self-test.

 

 

2.

Apply hard drive firmware patch

 

 

 

if applicable. (Available at

 

 

 

http://www.hp.com/support.)

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

1796-SATA Cabling Error

One or more SATA devices are improperly

Ensure SATA connectors are used in

 

attached. For optimal performance, the

ascending order. For one device, use SATA

 

SATA 0 and SATA 1 connectors must be

0.

For two devices, use SATA 0 and SATA

 

used before SATA 2 and SATA 3.

1.

For three devices, use SATA 0, SATA 1,

 

 

and SATA 2.

 

 

 

1797-SATA Drivelock is not supported in

Drivelock is enabled on one or more SATA

Either remove the Drivelocked SATA device

RAID mode.

hard drives, and they cannot be accessed

or disable the Drivelock feature. To disable

 

while the system is configured for RAID

the Drivelock feature, enter Computer

 

mode.

Setup, change Storage > Storage

 

 

Options > SATA Emulation to IDE, and

 

 

select File > Save Changes and Exit.

 

 

Reenter Computer Setup and select

 

 

Security > Drivelock Security. For each

 

 

listed Drivelock-capable SATA device,

 

 

ensure Drivelock is Disabled. Lastly,

 

 

change Storage > Storage Options >

 

 

SATA Emulation back to RAID and select

 

 

File > Save Changes and Exit.

 

 

 

 

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1.

Upgrade BIOS to proper version.

 

 

2.

Change the processor.

2200-PMM Allocation Error during MEBx Download

Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM.

1.Reboot the computer.

2.Unplug the power cord, re-seat the memory modules, and reboot the computer.

3.If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer.

4.If the error persists, replace the system board.

POST Numeric Codes and Text Messages 297