Shipping Information
Unpacking and Inspection
You should inspect your equipment for possible shipping damage. Thoroughly check the equipment for any damage that might have occurred in transit, such as broken or loose wiring and components, loose hardware and mounting screws, etc.
In the Event of Shipping Damage
According to the contract terms and conditions of the Carrier, the responsibility of the Shipper ends at the time and place of shipment.
Notify the transportation company’s local agent if you discover damage
Hold the damaged goods and packing material for the examining agent’s inspection. Do not
return any goods before the transportation company’s inspection and authorization.
File a claim with the transportation company. Substantiate the claim by referring to the agent’s report. A certified copy of our invoice is available upon request. The original Bill of Lading is attached to our original invoice. If the shipment was prepaid, write us for a receipted transportation bill.
Advise customer service regarding your wish for assistance and to obtain an RMA (return material authorization) number.
If the Shipment is Not Complete
Check the packing list as
;Bill of lading
;Packing list
;Operating and Installation packet
;Electrical schematic and panel layout drawings
;Component instruction manuals (if applicable)
If the Shipment is Not Correct
If the shipment is not what you ordered, contact the shipping department immediately. For shipments in the United States and Canada, call 1 (800)
Returns
Do not return any damaged or incorrect items until you receive shipping instructions from the shipping department.
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