before placing a call
Before placing a call for help, try these other free support options:
•Onscreen User’s Guide
•Setup poster
•HP
•HP support audio tips (in the U.S.). Solutions to commonly asked HP printer questions are provided when you phone our
If you cannot solve the problem using these resources, call an HP service technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem.
HP needs the following information to assist you:
•The printer's model number
•The printer's serial number (see diagnostic page)
•The computer’s operating system
•The version of the printer driver (also referred to as the printer software)
•Messages displayed at the time the situation occurred
•Answers to these questions:
Has this situation happened before? Can you
Did you add any new hardware or software around the time this situation began?
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