Troubleshooting, Printer hardware problems, Solution | HP D7100

7 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer hardware problems

●Printing problems

●Error messages

For additional troubleshooting information, see:

●Software installation troubleshooting: The Quick Start guide that came with the printer.

●Printer software and printing from a computer troubleshooting: The onscreen HP Photosmart Printer Help. For information about viewing the onscreen

HP Photosmart Printer Help, see Welcome.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer with a USB cable, HP recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less in length.

The Print light is flashing blue but the printer is not printing

Solution The printer is busy processing information; wait for it to finish.

The Attention light is on

Solution

●Check the printer screen for instructions. If a digital camera is connected to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

●Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it in again. Turn on the printer.

If the Attention light stays on after trying the above solutions, go to www.hp.com/ support, or contact HP Support for help.

HP Photosmart D7100 series User Guide

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HP D7100 manual Troubleshooting, Printer hardware problems, Solution

Contents

HP Photosmart D7100 series 800-225-528 Trademarks Copyrights and trademarksHewlett-Packard Company notices Regulatory model identification number Contents HP Photosmart D7100 series Index HP Photosmart D7100 series Accessing the onscreen HP Photosmart help Special featuresWelcome Front of printer Printer partsBack of printer Main and Output trays Photo tray Indicator lights Control panel HP Automatic Two-sided Printing Countries/regions Accessory Optional accessoriesAccessory name Description HP Bluetooth wireless printer adapter bluetooth View & Print SettingsBluetooth Save Preferences Chapter Choose the right paper Get ready to printLoad paper Paper loading tips Load the photo tray Purchasing replacement ink cartridges Insert ink cartridges Ink cartridge tips Ink cartridge warranty informationInk cartridge Inserting or replacing the ink cartridges Insert memory cards Supported file formats Memory card types Inserting a memory cardMemory card slots Removing a memory card Printing photos Printing photos without aComputer Print photos from a memory card Select Print All Print using the WizardPrint all photos on the memory card Print camera-selected photos from a memory card Print a photo index Digital camera with Bluetooth wireless technologyPrint photos from a digital camera Stop printing Photo layouts Print photos from an iPod Layout Paper size photo size Remove red eye from photos Adjust photos with poor brightnessImproving photo quality Layout Add a color effect Adjust poor-quality video clipsGetting creative Add the date and time to your prints Print panoramic photos Crop a photoTo change the print quality Memory card Connecting to other devicesGetting connected PictBridge IPod Connecting through HP Photosmart Share Saving photos to a computer Chapter HP Photosmart Premier Windows users Using creative options in the printer softwarePrinting from a computer HP Photosmart Essential Windows users HP Photosmart Studio Macintosh Users Set print preferencesHP Photosmart Share HP Real Life technologies features Open the electronic help Chapter Clean the outside of the printer Care and maintenanceClean and maintain the printer Aligning the printer Manually clean the ink cartridge contacts Automatically clean the printheadTo clean the ink cartridge contacts Print a self test report Self test report Update the softwareDownloading the software Windows Store and transport the printer Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the ink cartridges To handle photo paper Printer hardware problems TroubleshootingSolution Printer does not find the photos I stored on my memory card Printing problemsPrinter is plugged in but will not turn on Solution All the lights are flashing on the printer Printed pages are dropping off of the Output tray Document printed at an angle or is off-center SolutionPrintout is rippled or curled Colors are not printing satisfactorily Solution Blank page came out of the printer Solution Print quality is poor Solution Photo did not print using the default print settingsPrinter ejects the paper when preparing to print Printer asked me to print an alignment Photos are not printing correctly Solution Error messagesPaper errors Error message Paper jam. Clear jam then press OK Error message Unsupported media size Error message Out of paper. Load paper then press OKError message Automatic paper sensor failed Error message Incorrect ink cartridge Ink cartridge errorsError message Wrong ink cartridges installed Error message Replace cartridges soon Error message Ink cartridge problem Error message Cannot printError message Non-HP ink Error message Calibration error Solution Error message Original HP ink depletedError message Scheduled maintenance Error message Print cartridge cradle is stuck Memory card errors Error message Ink System Failure Error message Cannot print photos Error message Card is locked. Cannot access card Error message Some camera-selected photos are not on card Error message Card was removed. Job was cancelled. Press OKError message Camera selections Dpof file has error Error message Unsupported card type Error message Some photo numbers are not on card Computer and connectivity printing errorsError message Camera disconnected during print job Support process If you have a problem, follow these stepsHP support HP support by phone After the phone support period Specifications System requirements Video file formats Operating environment Category Specifications Print speed maximum HP Warranty Appendix B Index Quality Q7046-90227