Chapter 7
Ink cartridge errors
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
Error message: Wrong ink cartridge(s) installed
Solution The first time you set up and use your HP Photosmart printer, make sure to install the ink cartridges that were shipped with your printer. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with your HP Photosmart printer.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Incorrect ink cartridge
Solution The indicated ink cartridge(s) cannot be used after the device has undergone initialization. Replace the ink cartridge(s) with the appropriate ink cartridges for your HP Photosmart. The cartridge numbers you can use with this printer appear on the back cover of this printed guide.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Replace cartridges soon
Solution The indicated ink cartridge(s) are empty.
You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or press OK to continue.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge(s) are empty
Solution The indicated ink cartridge(s) are empty and there is not enough ink in the printhead reservoir for normal printing and servicing tasks. Replace the indicated ink cartridge(s) with new ink cartridge(s).
●If the black ink cartridge is empty, you can continue printing with the other color ink cartridges by selecting that option in the displayed printer screen prompts.
●If a color ink cartridge is empty, you can continue printing with the black ink cartridge by selecting that option in the displayed printer screen prompts.
Depending on the status of your print job, you can press OK to continue. If the HP Photosmart is in the middle of a print job, press Cancel and restart your print job.
Note Text and photo quality will differ from those printed when using all ink cartridges. If the empty ink cartridge(s) are not replaced soon, all printing will stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
50 | HP Photosmart D7100 series |