Chapter 7
Error message: Some photo numbers are not on card.
Solution Use your camera to transfer the photos to your computer, and then print from your computer. If some photos are still missing, they may have been deleted from the memory card.
Computer and connectivity printing errors
Before contacting HP Support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
Error message: Printer memory is full. Job was cancelled. Press OK.
Solution The printer encountered a problem when printing photos. Try the following:
●To clear the printer memory, turn the printer off, then turn it on again.
●Print fewer photos at a time.
●Save the photos to the computer and print from there.
●Save the files to the computer using a memory card reader and then print from the computer.
Error message: Communication error. Check computer connection. Press OK. — OR— Data was not received. Check computer connection. Press OK to continue.
Solution The printer cannot communicate properly with the computer. The printer software may not be working or a cable may be loose. Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer. If the cable is secure, verify that the printer software is installed.
Error message: Camera disconnected during print job.
Solution The print job will be cancelled. Reattach the USB cable to the camera and printer and resend the print job.
56 | HP Photosmart D7100 series |
