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HP D7100 Memory card errors, Solution, Solution, Error message: Ink System Failure, Error message: Photo is missing. —OR—Some photos are missing

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1Open the paper jam door to clear the print head assembly.

2.Remove any objects that are blocking the print head assembly, including paper and any packing materials.

3.Turn the printer off, then turn it on again.

4.Close the paper jam door and the top cover.

Error message: Ink System Failure

Solution The print head assembly or the ink delivery system has failed and the HP Photosmart can no longer print.

Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it in again. If this does not clear the error message, please contact HP Support.

Memory card errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Photo is missing. —OR— Some photos are missing.

Solution The printer cannot read the file on the memory card, or one or more files specified for the job are missing from the memory card. Try saving the photos to the computer using the digital camera rather than the memory card. If a photo is missing, you may have accidentally deleted the photo from the card.

HP Photosmart D7100 series User Guide

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Contents

Page Page Copyrights and trademarks Hewlett-PackardCompany notices Trademarks Regulatory model identification number Energy consumption - Energy Star® Contents Getting connected Printing from a computer Care and maintenance Troubleshooting HP support Index Page 1 Welcome Special features Accessing the onscreen HP Photosmart help Printer parts Main and Output trays guide Output tray extender Main tray grip Photo tray Control panel Back Home Navigation arrows Print Preview Optional accessories Printer menu View & Print Save Share Settings Low Reset Bluetooth options Help Menu Cartridges Main Tray Loading Page 2 Get ready to print Load paper Choose the right paper Paper loading tips Load the main tray Load the photo tray Insert ink cartridges Purchasing replacement ink cartridges Ink cartridge tips Ink cartridge warranty information Inserting or replacing the ink cartridges Insert memory cards Supported file formats Inserting a memory card Memory card types Removing a memory card Printing photos without a computer Printing photos Print photos from a memory card Print all photos on the memory card 2.Select Print All Print Now Print camera-selectedphotos from a memory card default Print photos from a digital camera Print photos from an iPod Photo layouts Paper size (photo size) Improving photo quality Adjust photos with poor brightness Remove red eye from photos Adjust poor-qualityvideo clips Getting creative Add a color effect Add the date and time to your prints Change the print quality Crop a photo Print panoramic photos 4 Getting connected Connecting to other devices The PictBridge symbol iPod Saving photos to a computer Connecting through HP Photosmart Share Page 5 Printing from a computer Using creative options in the printer software HP Photosmart Premier (Windows users) HP Photosmart Essential (Windows users) HP Photosmart Studio (Macintosh Users) Set print preferences Open the electronic help HP Real Life technologies features Page 6 Care and maintenance Clean and maintain the printer Clean the outside of the printer Aligning the printer Print a sample page Automatically clean the printhead Manually clean the ink cartridge contacts Print a self test report Update the software Store and transport the printer and ink cartridges Store and transport the printer Store and transport the ink cartridges Maintain the quality of photo paper To handle photo paper 7 Troubleshooting Printer hardware problems Printing problems Printing is very slow Solution Paper does not feed into the printer correctly from the Main tray Printed pages are dropping off of the Output tray The printout is rippled or curled Colors are not printing satisfactorily No page came out of the printer or the paper jammed while printing A blank page came out of the printer The printer asked me to print an alignment page The photo did not print using the default print settings The printer ejects the paper when preparing to print Print quality is poor Error messages Paper errors Error message: Out of paper. Load paper then press OK Error message: Unsupported media size Error message: Automatic paper sensor failed Ink cartridge errors Error message: Cannot print Error message: Ink cartridge problem Error message: Ink Expiration Nearly Expired. —OR—Ink Cartridge(s) Expired Error message: Non-HPink Error message: Original HP ink depleted Error message: Scheduled maintenance Error message: Calibration error Error message: Print cartridge cradle is stuck To clear the print head assembly Memory card errors Page Page Computer and connectivity printing errors 8 HP support Support process HP support by phone Phone support period Placing a call After the phone support period A Specifications Video file formats Media specifications Media sizes supported Supported sizes when printing from a computer Media types supported Paper tray capacity Operating environment Maximum temperature range: 5–40°C (41-104°F) Storage temperature range: -40–60°C (-40-140°F) Recommended humidity range: 20–80%RH Print speed (maximum) Black printouts Color printouts USB support B HP Warranty Page Index Q quality