HP D7100 manual Error message Cannot print, Error message Ink cartridge problem

Error message: Cannot print

Solution The indicated ink cartridge(s) are out of ink.

Replace the indicated ink cartridge(s) immediately so that you can resume printing.

The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are replaced. All printing will stop.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Ink cartridge problem

Solution The indicated ink cartridge(s) are missing or damaged.

Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP Photosmart, the ink cartridge contacts might need to be cleaned.

For more information on replacing ink cartridges, see Insert ink cartridges. For more information on cleaning the ink cartridge contacts, see Care and maintenance.

If there are no ink cartridges missing from the HP Photosmart, and you still receive this message after cleaning the ink cartridge contacts, you will need a replacement ink cartridge. Remove the affected ink cartridge and look at the end-of-warranty date on the bottom, in YYYY/MMM/DD format. If it is before the end-of-warranty date, contact HP Support to obtain a replacement ink cartridge.

Error message: Ink Expiration Nearly Expired. —OR— Ink Cartridge(s) Expired.

Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system and to ensure ink quality. When you receive an ink expiration message, remove and replace the ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge, by following the instructions on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under warranty.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Non-HP ink

Solution Replace the indicated ink cartridge(s) or press OK to continue.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

If you believe you purchased genuine HP ink cartridge(s), go to:

www.hp.com/go/anticounterfeit

HP Photosmart D7100 series User Guide 51