HP dc7600 manual Clicks Restore under, Internal Embedded Security error has, Been detected, Xml

HP ProtectTools Troubleshooting Guide

Software	Details	Solution / Workaround
Impacted-Short
description
HP ProtectTools Embedded	If the user	If the user selects the SpSystemBackup.xml when
Security—An internal error	1. clicks Restore under	the SpBackupArchive.xml is required,
has been detected restoring		Embedded Security Wizard fails with: An
	Backup option of
from Automatic Backup		internal Embedded Security error has
	Embedded Security in
Archive		been detected.
	HPPTSM to restore from
		User must select the correct .xml file to match the
	the automatic backup
	Archive	required reason.
	2. selects	The processes are working as designed and
	SPSystemBackup	function properly; however, the internal
	.xml	Embedded Security error message is not clear
	the Restore Wizard fails and	and should state a more appropriate message.
		We are working to enhance this in future
	the following error message is
	displayed: The selected	products.
	Backup Archive does not
	match the restore
	reason. Please select
	another archive and
	continue.
HP ProtectTools Embedded	During the restore process, if	The non-selected users can be restored by
Security—Security System	the administrator selects users	resetting the TPM, running the restore process,
restore error with multiple	to restore, the users not	and selecting all users before the next default
users	selected are not able to	daily back runs. If the automated backup runs, it
	restore the keys when trying	overwrites the non-restored users and their data
	to restore at a later time. An	is lost. If a new system backup is stored, the
	error that a decryption	previous non-selected users cannot be restored.
	process failed message is	Also, user must restore the entire system backup.
	displayed.	An Archive Backup can be restored individually.

HP ProtectTools Embedded Security—After reinstalling Embedded Security, user sees general driver error

After reinstalling Embedded Security, either by setup.bat or through supplemental CD autorun, a general driver error is displayed when opening Security Manager, Embedded Security, user settings, configure, check PSD.

A reboot is not requested, but it is required. The reinstallation of Embedded Security produces this error if it is used before the computer is rebooted.

HP is working on an enhancement to be made available in future product versions.

HP ProtectTools Embedded Security—Resetting System ROM to default hides TPM.

Resetting the system ROM to default hides the TPM to Windows. This does not allow the security software to operate properly and makes TPM-encrypted data inaccessible.

Unhide the TPM in BIOS:

Open the Computer Setup (F10) Utility, navigate to Security > Device security, modify the field from Hidden to Available.

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