HP ProtectTools Troubleshooting Guide
Software | Details | Solution / Workaround |
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description |
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HP ProtectTools Credential | This happens after a domain | Credential Manager cannot change a domain |
administrator logs on to a | user's account password through Change | |
administrators cannot | domain and registers the | Windows password. Credential Manager |
change Windows | domain identity with | can only change the local PC account |
password even with | Credential Manager using an | passwords. The domain user can change |
authorization | account with Administrator's | his/her password through Windows security |
| rights on the domain and the | > Change password option, but, since the |
| local PC. When the domain | domain user does not have a physical account |
| administrator attempts to | on the local PC, Credential Manager can only |
| change the Windows | change the password used to log in. |
| password from Credential |
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| Manager, the administrator |
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| gets an error logon failure: |
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| User account restriction. |
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HP ProtectTools Credential | Single Sign On default is set | HP is researching a workaround for future |
to log users automatically. | product enhancements. | |
Manager Single Sign On | However, when creating the |
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default settings should be | second of two different |
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set to prompt to prevent |
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loop | documents, Credential |
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| Manager uses the last |
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| password |
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| from the first document. |
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HP ProtectTools Credential | If the user logs in to | HP is researching a workaround for future |
Credential Manager, creates | product enhancements. | |
issues with Corel | a document in WordPerfect |
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WordPerfect 12 password | and saves with password |
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gina | protection, Credential |
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| Manager cannot detect or |
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| recognize, either manually or |
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| automatically, the password |
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| gina. |
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HP ProtectTools Credential | If the Single Sign On | HP is researching a workaround for future |
credentials for Remote | product enhancements. | |
Manager does not | Desktop Connection (RDP) |
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recognize the Connect | are set to Connect, Single |
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button | Sign On, upon relaunch, |
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| always enters Save As |
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| instead of Connect. |
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HP ProtectTools Credential | Credential Manager Single | Disable the Credential Manager Single Sign |
Sign On conflicts with the ATI | On. | |
configuration wizard is not | Catalyst configure wizard. |
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usable with Credential |
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Manager |
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20 | www.hp.com | Technical Reference Guide |
