HP ProtectTools Troubleshooting Guide

 

 

 

 

 

 

Software

Details

Solution / Workaround

 

Impacted-Short

 

 

 

 

description

 

 

 

HP ProtectTools Embedded Security—Numerous end-task errors during reboot after uninstalling

If the user uninstalls HP ProtectTools Embedded Security and waits a few minutes after the uninstall completes, when the user selects Yes to reboot, numerous end-task errors appear with Japanese (JP), Taiwanese (TW), Traditional Chinese (TZ).

These end tasks include:

persistWnd

hkem.exe

conime.exe

ccapp

PSD

HP ProtectTools Embedded Security Icon tray

This occurs only on first uninstall attempt. Allow more time and the stalled process will successfully complete.

Technical Reference Guide

www.hp.com

17

Page 19
Image 19
HP dc7600 manual Psd