HP ProtectTools Troubleshooting Guide

Software

Details

Solution / Workaround

Impacted-Short

 

 

description

 

 

 

 

 

HP ProtectTools Embedded

When an administrator sets

The workaround is to change the NT

Security—Automatic

up Automatic Backup in

AUTHORITY\SYSTEM to (computer

backup does not work with

Embedded Security, it creates

name)\(admin name). This is the default setting

mapped drive

an entry in Windows >

if the Scheduled Task is created manually.

 

Tasks > Scheduled Task. HP is working to provide future product releases

 

This Windows Scheduled

with default settings that include computer

 

Task is set to use NT

name\admin name.

 

AUTHORITY\ SYSTEM for

 

 

rights to execute the backup.

 

 

This works properly to any

 

 

local drive.

 

 

When the administrator

 

 

instead configures the

 

 

Automatic Backup to save to

 

 

a mapped drive, the process

 

 

fails because the NT

 

 

AUTHORITY\SYSTEM does

 

 

not have the rights to use the

 

 

mapped drive.

 

 

If the Automatic Backup is

 

 

scheduled to occur upon

 

 

login, Embedded Security

 

 

TNA Icon displays the

 

 

following message: The

 

 

Backup Archive location

 

 

is currently not

 

 

accessible. Click here if

 

 

you want to backup to a

 

 

temporary archive until

 

 

the Backup Archive is

 

 

accessible again. If the

 

 

Automatic Backup is

 

 

scheduled for a specific time,

 

 

however, the backup fails

 

 

without displaying notice of

 

 

the failure.

 

 

 

 

HP ProtectTools Embedded

The current 4.0 software was

HP will address this issue in future releases.

Security—Unable to

designed for HP Notebook

 

disable Embedded Security

1.1B implementations, as

 

State temporarily in

well as supporting HP

 

Embedded Security GUI

Desktop 1.2 implementations.

 

This option to disable is still supported in the software interface for TPM 1.1 platforms.

18

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Technical Reference Guide

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