HP ProtectTools Troubleshooting Guide
Software | Details | Solution / Workaround |
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description |
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HP ProtectTools Embedded | When an administrator sets | The workaround is to change the NT |
up Automatic Backup in | AUTHORITY\SYSTEM to (computer | |
backup does not work with | Embedded Security, it creates | name)\(admin name). This is the default setting |
mapped drive | an entry in Windows > | if the Scheduled Task is created manually. |
| Tasks > Scheduled Task. HP is working to provide future product releases | |
| This Windows Scheduled | with default settings that include computer |
| Task is set to use NT | name\admin name. |
| AUTHORITY\ SYSTEM for |
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| rights to execute the backup. |
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| This works properly to any |
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| local drive. |
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| When the administrator |
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| instead configures the |
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| Automatic Backup to save to |
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| a mapped drive, the process |
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| fails because the NT |
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| AUTHORITY\SYSTEM does |
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| not have the rights to use the |
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| mapped drive. |
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| If the Automatic Backup is |
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| scheduled to occur upon |
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| login, Embedded Security |
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| TNA Icon displays the |
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| following message: The |
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| Backup Archive location |
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| is currently not |
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| accessible. Click here if |
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| you want to backup to a |
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| temporary archive until |
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| the Backup Archive is |
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| accessible again. If the |
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| Automatic Backup is |
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| scheduled for a specific time, |
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| however, the backup fails |
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| without displaying notice of |
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| the failure. |
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HP ProtectTools Embedded | The current 4.0 software was | HP will address this issue in future releases. |
designed for HP Notebook |
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disable Embedded Security | 1.1B implementations, as |
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State temporarily in | well as supporting HP |
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Embedded Security GUI | Desktop 1.2 implementations. |
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This option to disable is still supported in the software interface for TPM 1.1 platforms.
18 | www.hp.com | Technical Reference Guide |
