Troubleshooting Without Diagnostics

Solving Audio Problems

Solving Audio Problems

Problem

Cause

Solution

 

 

 

Sound cuts in and out.

Processor resources are

Shut down all open

 

being used by other

processor-intensive applications.

 

applications.

 

 

 

 

 

Direct sound latency,

In Windows XP:

 

common in many media

1. From the Control Panel,

 

player applications.

 

select Sounds and Audio

 

 

 

 

Devices.

 

 

2. On the Audio tab, select a

 

 

device from the Sound

 

 

Playback list.

 

 

3. Click the Advanced, button

 

 

and select the Performance

 

 

tab.

 

 

4. Set the Hardware

 

 

acceleration slider to None

 

 

and the Sample rate

 

 

conversion quality slider to

 

 

Good and retest the audio.

 

 

5. Set the Hardware

 

 

acceleration slider to Full

 

 

and the Sample rate

 

 

conversion quality slider to

 

 

Best and retest the audio.

 

 

 

Sound does not come

Software volume control

Double-click the Speaker icon on

out of the speaker or

is turned down.

the taskbar and use the volume

headphones.

 

slider to adjust the volume.

 

 

 

 

The external speakers

Turn on the external speakers.

 

are not turned on.

 

 

 

 

 

Audio is hidden in

Enable the audio in Computer

 

Computer Setup.

Setup: Security > Device

 

 

Security >Audio.

 

 

 

 

External speakers

See the sound card documentation

 

plugged into the wrong

for proper speaker connection.

 

audio jack.

 

 

 

 

D–14

390742-002

Service Reference Guide, dc7600