Troubleshooting Without Diagnostics

Solving Printer Problems

Solving Printer Problems

Problem

Cause

Solution

 

 

 

Printer will not print.

Printer is not turned on

Turn the printer on and make sure it

 

and online.

is online.

 

 

 

 

 

The correct printer

1.

Install the correct printer driver

 

driver for the

 

for the application.

 

application are not

2.

Try printing using the

 

installed.

 

 

MS-DOS command:

 

 

 

 

 

 

DIR C:\ > [printer port]

 

 

 

where [printer port] is the

 

 

 

address of the printer being

 

 

 

used. If the printer works, reload

 

 

 

the printer driver.

 

 

 

 

If you are on a network,

Make the proper network

 

you may not have made

connections to the printer.

 

the connection to the

 

 

 

printer.

 

 

 

 

 

 

Printer may have failed.

Run printer self-test.

 

 

 

Printer will not turn on.

The cables may not be

Reconnect all cables.

 

connected properly.

 

 

 

 

 

Printer prints garbled

The correct printer

Install the correct printer driver for

information.

driver is not installed.

the application.

 

 

 

 

The cables may not be

Reconnect all cables.

 

connected properly.

 

 

 

 

 

 

Printer memory may be

Reset the printer by turning it off for

 

overloaded.

one minute, then turn it back on.

 

 

 

 

Printer is offline.

The printer may be out

1.

Check the paper tray and refill it

 

of paper.

 

if it is empty.

 

 

2.

Select online.

 

 

 

 

Solving Keyboard and Mouse Problems

Solving Keyboard and Mouse Problems

Problem

Cause

Solution

Keyboard commands and

Keyboard connector

typing are not recognized

is not properly

by the computer.

connected.

1.Turn off the computer.

2.Reconnect the keyboard to the back of the computer and restart the computer.

Program in use has

Shut down the computer using

stopped responding

the mouse and then restart the

to commands.

computer.

 

 

D–16

390742-002

Service Reference Guide, dc7600