HP dc7600 254

Troubleshooting Without Diagnostics

D–28

390742-002

Service Reference Guide, dc7600

Contents

Page Page Service Reference Guide Service Reference Guide Contents 1 Installing the Operating System 2 Setup Utilities and Diagnostics Features 3 Desktop Management 4 Serial and Parallel ATA Drive Guidelines and Features 5 Identifying the Chassis, Routine Care, and Disassembly Preparation 6Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis 7 Removal and Replacement Procedures— Small Form Factor (SFF) Chassis 8Removal and Replacement Procedures - Ultra-SlimDesktop (USDT) Chassis AConnector Pin Assignments BPower Cord Set Requirements CPOST Error Messages DTroubleshooting Without Diagnostics ESystem Board and Riser Board Reference Designators Page Installing the Operating System 1.1Installing or Upgrading Device Drivers 1.2Transferring Files and Settings 1.3Backing Up and Restoring Files 1.3.1Creating a Backup File—WindowsXP Professional 1.3.2Restoring from the Backup File—WindowsXP Professional 1.4Converting to NTFS Page Page Setup Utilities and Diagnostics Features 2.1Power-On Self-Test(POST) 2.2 Computer Setup Utilities 2.2.1 Using Computer Setup (F10) Utilities 2.2.2 Computer Setup Menu Diskette Type Drive Emulation Drive Type Emulation Options Default Values IDE/SATA Multisector Transfers (ATA disks only) Transfer Mode Translation Mode (ATA disks only) Translation Parameters (ATA disks only) BIOS DMA Data Transfers SATA Emulation IDE Controller Primary SATA Controller Secondary SATA Controller Shortcut to Temporarily Override Boot Order one time CTRL+ALT+DEL Page Page F9=Boot Menu Storage Boot Order F10=Setup the text F12=Network Service Boot during POST Page Num Lock 2.2.3 Recovering the Configuration Settings 2.3HP Insight Diagnostics 2.3.1 Accessing HP Insight Diagnostics 2.3.2 Survey Tab 2.3.3 Test Tab 2.3.4 Status Tab 2.3.5Log Tab 2.3.6Saving and Printing Information in HP Insight Diagnostics 2.3.7Downloading the Latest Version of HP Insight Diagnostics Desktop Management 3.1Initial Configuration and Deployment 3.1.1 Altiris Deployment Solution Agent 3.1.2HP Local Recovery 3.2Remote System Installation 3.3Software Updating and Management 3.3.1HP System Software Manager 3.3.2 HP Client Manager 3.3.3 HP Client Management Solutions using Altiris 3.3.4 HP Local Recovery 3.3.5 Dantz Retrospect Express 3.3.6 Proactive Change Notification 3.3.7 Subscriber’s Choice 3.3.8 Retired Solutions 3.4ROM Flash 3.4.1 Remote ROM Flash 3.4.2HPQFlash 3.4.3 Boot Block Emergency Recovery Mode 3.4.4Replicating the Setup Copying to Single Computer Copying to Multiple Computers Creating a Bootable Device SYS x: FORMAT /S X: Unsupported USB Flash Media Device Advanced > PCI Devices 3.4.5 Dual-StatePower Button 3.4.6World Wide Web Site 3.4.7 Building Blocks and Partners 3.5 Asset Tracking and Security Computer Setup Utilities (F10) Security Features (Continued) CTRL ALT DEL Page 3.5.1 Password Security 3.5.2 Establishing a Setup Password Using Computer Setup 3.5.3Establishing a Power-OnPassword Using Computer Setup Entering a Power-OnPassword Entering a Setup Password Changing a Power-Onor Setup Password Deleting a Power-Onor Setup Password National Keyboard Delimiter Characters Clearing Passwords 3.5.4 DriveLock Using DriveLock DriveLock Applications 3.5.5 Smart Cover Sensor Setting the Smart Cover Sensor Protection Level Smart Cover Lock Locking the Smart Cover Lock Unlocking the Smart Cover Lock Using the Smart Cover FailSafe Key 3.5.6 Cable Lock Provision 3.5.7TPM Embedded Security Chip and HP ProtectTools Security Manager 3.6Fault Notification and Recovery 3.6.1 Drive Protection System 3.6.2 Surge-TolerantPower Supply 3.6.3 Thermal Sensor Serial and Parallel ATA Drive Guidelines and Features 4.1SATA 1.5 and 3.0 Hard Drives 4.2 SATA Hard Drive Cables 4.2.1 SATA Data Cable 4.2.2 SATA Power Cable 4.3 PATA Device Information 4.4 PATA Cables 4.4.1 PATA Data Cable 4.4.2 PATA Power Cable 4.5 PATA Drive Installation Guidelines 4.5.1 PATA Device Classes General Attach Guidelines 4.6 ATA SMART Drives 4.7 Drive Capacities 4.8 SATA BIOS 4.8.1 Legacy Mode 4.8.2Native Mode 4.9 Mixed Devices Boot and Drive Letter Ordering Page Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1Chassis Designations 5.1.1 Convertible Minitower (CMT) 5.1.2 Small Form Factor (SFF) 5.1.3 Ultra-SlimDesktop 5.2Electrostatic Discharge Information 5.2.1 Generating Static 5.2.2 Preventing Electrostatic Damage to Equipment 5.2.3 Personal Grounding Methods and Equipment 5.2.4 Grounding the Work Area 5.2.5Recommended Materials and Equipment 5.3Operating Guidelines 5.4Routine Care 5.4.1General Cleaning Safety Precautions 5.4.2Cleaning the Computer Case 5.4.3Cleaning the Keyboard 5.4.4Cleaning the Monitor 5.4.5Cleaning the Mouse 5.5Service Considerations 5.5.1 Power Supply Fan 5.5.2Tools and Software Requirements 5.5.3 Screws 5.5.4 Cables and Connectors 5.5.5Hard Drives 5.5.6 Lithium Coin Cell Battery Page Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis 6.1Preparation for Disassembly 6.2 Unlocking the Smart Cover Lock 6.3Hood Sensor 6.4 External Security Devices 6.4.1 Cable Lock 6.4.2 Padlock 6.5Computer Access Panel 6.6Front Bezel 6.7Front Drive Bezels 6.7.1 5.25” Drive Bezel Blank 6.7.2 Diskette Drive Bezel or Bezel Blank 6.8 Cable Management 6.9 Memory Page 6.10Expansion Cards Page Page Page 6.11PCI Retainer Latch Page 6.12Expansion Card Guide 6.13 Drives 6.13.1 Drive Positions 6.13.2 Hard Drive Page 6.13.3 Optical Drive Page Page 6.13.4Diskette Drive 6.14Front I/O Device 6.15Power Switch Assembly 6.16System Board 6.17 Battery 6.17.1Type 1 Battery Holder 6.17.2Type 2 Battery Holder 6.17.3Type 3 Battery Holder 6.18Heatsink 6.19Processor Page 6.20Speaker 6.21Chassis Fan 6.22Power Supply 6.23Changing from Desktop to Minitower Page Page 6.24Changing from Minitower to Desktop Page Page Removal and Replacement Procedures— Small Form Factor (SFF) Chassis 7.1Preparation for Disassembly 7.2Unlocking the Smart Cover Lock Page 7.3Hood Sensor 7.4External Security Devices 7.4.1 Security Clip 7.4.2 Cable Lock 7.4.3 Padlock 7.4.4 Universal Chassis Clamp Lock Without Security Cable Page With Security Cable Page 7.5Computer Cover 7.6Front Drive Bezels Item Description 7.7Cable Management 7.8Memory Page 7.9Vertically Oriented Expansion Card 7.9.1Expansion Card Retainer 7.9.2PCI Expansion Card Page 7.9.3 PCI Express Expansion Card 7.10PCI Riser Card Assembly and Backwall Page Page Page Page Page 7.11 Drives 7.11.1Drive Positions 7.11.2 Optical Drive Page 7.11.3External 3.5-inchDrive Page 7.11.4 Primary Hard Drive Page blue Page 7.12Fan Shroud 7.13Front I/O Devices 7.14Power Switch Assembly 7.15Heatsink 7.16Processor Page 7.17Speaker 7.18Power Supply Page 7.19System Board Page Page 7.20Chassis Fan 7.21 Battery 7.21.1Type 1 Battery Holder 7.21.2Type 2 Battery Holder 7.21.3Type 3 Battery Holder Page Removal and Replacement Procedures - Ultra-SlimDesktop (USDT) Chassis 8.1Preparation for Disassembly Page 8.2 External Security Devices 8.2.1 Installing a Cable Lock 8.2.2 Installing a Padlock 8.3Computer Access Panel 8.4MultiBay Device 8.5MultiBay Riser Card 8.6Front Panel Assembly 8.7Front Bezel 8.8Chassis Fan 8.9 Cable Management 8.10Memory Page 8.11Expansion Card Cage 8.12Expansion Card Page 8.13Expansion Card Retaining Latch 8.14Hood Sensor 8.15Hard Drive Page 8.16Front I/O Device 8.17Heatsink Assembly 8.18Processor Page 8.19Power Supply 8.20 Battery 8.20.1Type 1 Battery Holder 8.20.2Type 2 Battery Holder 8.20.3Type 3 Battery Holder 8.21Speaker 8.22System Board Connector Pin Assignments Ethernet RJ-45 Ethernet AUI Parallel Interface Serial Interface, Powered and Non-Powered USB Microphone Connector and Icon (1/8” miniphone) Pin Headphone Line-InAudio Line-OutAudio SCSI Low Voltage Differential/Single Ended (LVD/SE) Ultra SCSI External Infrared Transceiver Monitor ATA/ATAPI (IDE) Standard Drive Cable Connector MultiBay CD-ROMAdapter 24-PinPower 24-PinMicroFit Power 4-PinPower (for CPU) 6-PinPower (for CPU) SATA Data and Power Drive Connector PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin B information is on the next page Pin B DVI Connector Page Power Cord Set Requirements General Requirements Japanese Power Cord Requirements Country-SpecificRequirements POST Error Messages POST Error Messages POST Error Messages (Continued) Onboard Devices Control Panel Page in Advanced > Onboard Devices Advanced Onboard Devices Page Page Page POST Diagnostic Front Panel LEDs and Audible Codes POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Page Page Troubleshooting Without Diagnostics Preliminary Checklist Solving Minor Problems Solving Minor Problems (Continued) Page Solving Power Supply Problems Solving Diskette Problems Solving Diskette Problems (Continued) Select File > Properties Spacebar Storage > Boot Order Solving Hard Drive Problems Solving Hard Drive Problems (Continued) Boot Order list Storage > Boot Order Hard Drive Solving MultiBay Problems Solving Display Problems Solving Display Problems (Continued) select Enable VGA Mode Display Settings Page ImageControl/Horizontal Position or VerticalPosition to Click Start > All Programs Accessories > System Tools Character Map Solving Audio Problems Solving Audio Problems (Continued) Control Panel System the Device Manager button Properties Solving Printer Problems Solving Keyboard and Mouse Problems Solving Keyboard and Mouse Problems (Continued) Solving Hardware Installation Problems Solving Hardware Installation Problems (Continued) Solving Network Problems Solving Network Problems (Continued) Network Solving Memory Problems Solving Processor Problems Solving CD-ROMand DVD Problems Solving CD-ROMand DVD Problems (Continued) Solving Drive Key Problems Solving Front Panel Component Problems Solving Internet Access Problems Solving Internet Access Problems (Continued) click the Device Manager Ports (COM & LPT) Properties Page System Board and Riser Board Reference Designators Page Page Page Memory DDR2-SDRAMDIMMs DIMM Sockets Page Index