Problem

Possible Cause

Solution

 

 

 

The monitor is off but it did

The monitor's power saving control

Open the OSD menu and select Management > Auto-

not seem to enter into a

is disabled.

Sleep and set auto-sleep to Enable.

low-power sleep mode.

 

 

 

 

 

OSD Lockout is displayed.

The monitor's OSD Lockout

Press and hold the bottom Menu button for 10 seconds

 

function is enabled.

to disable the OSD Lockout function.

 

 

 

Power Button Lockout is

The monitor's Power Button

Press and hold the power button for 10 seconds to

displayed.

Lockout function is enabled.

unlock the power button function.

 

 

 

Bezel button LEDs are not

By default, the Bezel button LEDs

To set the bezel button LEDs so that they are always on,

on.

are set to fade out when not in

open the OSD menu and select Menu and Message

 

use.

Control > Bezel Button Auto-Fade > Disable (Always

 

 

On).

 

 

 

Bezel button LEDs are

Bezel button auto-fade has been

Open the OSD menu and select Menu and Message

always on but are too

turned off in the OSD and the

Control > Bezel Button Brightness and adjust the

bright or too dim.

brightness needs adjustment.

brightness value.

 

 

 

Displayed colors do not

Monitor is not calibrated.

Recalibrate monitor or perform a Factory Reset.

look correct.

 

 

 

 

 

Calibration failed.

Incorrect setup or equipment

Redo calibration.

 

failure.

 

 

 

 

Product Support

For additional information on using your all-in-one, go to http://www.hp.com/support. Select your country or region, select Troubleshooting, and then enter your model in the search window and click the Go button.

NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/ support.

If the information provided in the guide does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician

NOTE: When support chat is not available in a particular language, it is available in English.

●Find support telephone numbers

●Locate an HP service center

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Monitor serial number

Product Support 41