Table D-4Solving Hard Drive Problems (continued)

Nonsystem disk/NTLDR missing message.

Cause

Solution

 

 

System files missing or not properly installed.

1. Insert a bootable diskette into the diskette drive and

 

 

restart the computer.

 

2.

Check the hard drive format using Fdisk: If NTFS

 

 

formatting, use a third party reader to evaluate the drive.

 

 

If FAT32 formatting, the hard drive cannot be accessed.

 

3.

Install system files for the appropriate operating system.

 

4.

Restore the system to a recovery point in HP Backup and

 

 

Recovery Manager. Refer to the HP Backup and

 

 

Recovery Manager User Guide in the Windows Start

 

 

menu for more information.

 

 

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive entry

 

in the Storage > Boot Order list.

 

 

Bootable hard drive is not attached as first in a multi-hard drive

If attempting to boot from a hard drive, ensure it is attached to

configuration.

the system board connector labeled P60 SATA 0.

 

 

Bootable hard drive's controller is not listed first in the Boot

Run the Computer Setup utility and select Storage > Boot

Order.

Order and ensure the bootable hard drive's controller is listed

 

immediately under the Hard Drive entry.

 

 

 

Computer will not boot from hard drive.

 

 

 

 

Cause

Solution

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure the device's SATA

in Computer Setup.

port is enabled in Storage > Storage Options.

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence

 

in Storage > Boot Order.

 

 

Hard Drive's "Emulation Type" is set to "None."

Run the Computer Setup utility and change the "Emulation

 

Type" to "Hard Disk" in the device's details under Storage >

 

Device Configuration.

 

 

The device is attached to a SATA port that has been disabled

Run the Computer Setup utility and ensure the device's SATA

in Computer Setup.

port is enabled in Storage > Storage Options.

 

 

Hard drive is damaged.

Observe if the front panel Power LED is blinking RED and if

 

any beeps are heard. See Appendix A, POST Error

 

Messages on page 103 to determine possible causes for the

 

blinking red and beep codes.

 

See the Worldwide Limited Warranty for terms and conditions.

 

 

 

Computer seems to be locked up.

 

 

 

 

Cause

Solution

 

 

 

Program in use has stopped responding to commands.

Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.

ENWW

Solving Hard Drive Problems 125