Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Table
Unable to connect to the Internet.
Cause | Solution | |
|
| |
Internet Service Provider (ISP) account is not set up properly. | Verify Internet settings or contact your ISP for assistance. | |
|
| |
Modem is not set up properly. | Reconnect the modem. Verify the connections are correct | |
| using the quick setup documentation. | |
|
| |
Web browser is not set up properly. | Verify that the Web browser is installed and set up to work with | |
| your ISP. | |
|
| |
Cable/DSL modem is not plugged in. | Plug in cable/DSL modem. You should see a “power” LED light | |
| on the front of the cable/DSL modem. | |
|
| |
Cable/DSL service is not available or has been interrupted due | Try connecting to the Internet at a later time or contact your | |
to bad weather. | ISP. (If the cable/DSL service is connected, the “cable” LED | |
| light on the front of the cable/DSL modem will be on.) | |
|
| |
The CAT5 UTP cable is disconnected. | Connect the CAT5 UTP cable between the cable modem and | |
| the computers’s | |
| the “PC” LED light on the front of the cable/DSL modem will be | |
| on.) |
|
|
| |
IP address is not configured properly. | Contact your ISP for the correct IP address. | |
|
| |
Cookies are corrupted. (A “cookie” is a small piece of | Windows XP | |
information that a Web server can store temporarily with the | 1. | Select Start > Control Panel. |
Web browser. This is useful for having the browser remember | ||
some specific information that the Web server can later | 2. | |
retrieve.) | ||
| 3. | On the General tab, click the Delete Cookies button. |
| Windows 2000 | |
| 1. | Select Start > Settings > Control Panel. |
| 2. | |
| 3. | On the General tab, click the Delete Cookies button. |
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Cannot automatically launch Internet programs. |
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Cause | Solution | |
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You must log on to your ISP before some programs will start. | Log on to your ISP and launch the desired program. | |
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Internet takes too long to download Web sites.
Cause | Solution |
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Modem is not set up properly.
Verify that the correct modem speed and COM port are selected.
150 Appendix D Troubleshooting Without Diagnostics | ENWW |