Solving Drive Key Problems
If you encounter Drive Key problems, common causes and solutions are listed in the following table.
Table
USB Drive Key is not seen as a drive letter in Windows XP.
Cause | Solution |
|
|
The drive letter after the last physical drive is not available.
Change the default drive letter for the Drive Key in Windows XP.
USB Drive Key not found (identified).
Cause | Solution |
|
|
The device is attached to a USB port that has been hidden in | Run the Computer Setup utility and ensure that "Device |
Computer Setup. | available" is selected for "All USB Ports" and "Front USB Ports" |
| under Security > Device Security. |
|
|
The device was not properly seated before | Ensure the device is fully inserted into the USB port before |
| applying power to the system. |
|
|
System will not boot from USB Drive Key. |
|
|
|
Cause | Solution |
|
|
Boot order is not correct. | Run the Computer Setup utility and change boot sequence |
| in Storage > Boot Order. |
|
|
Removable Media Boot is disabled in the Computer Setup | Run the Computer Setup utility and enable booting to |
utility. | removable media in Storage > Storage Options. Ensure USB |
| is enabled in Storage > Boot Order. |
|
|
The image on the device is not bootable. | Follow the procedures described in the "ROM Flash: |
| Replicating the Setup: Creating a Bootable Device: Supported |
| USB Flash Media Device" section of the Service Reference |
| Guide. |
|
|
The computer boots to DOS after making a bootable Drive Key.
Cause | Solution |
|
|
Drive Key is bootable. | Install the Drive Key only after the operating system boots. |
|
|
148 Appendix D Troubleshooting Without Diagnostics | ENWW |