Support and warranty | HP H470WBT Mobile Inkjet CB028A#B1H specification

B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•Hewlett-Packard limited warranty statement

•Obtain electronic support

•Obtain HP telephone support

•Prepare the device for shipment

•Pack the device

Support and warranty

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HP H470WBT Mobile Inkjet CB028A#B1H manual Support and warranty

Contents

HP Officejet H470 Printer series HP Officejet H470 Printer series Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Configure and manage Maintain and troubleshoot Control-panel lights reference HP supplies and accessoriesSupport and warranty Regulatory information Device specifications Resource Description Location Get startedFind other resources for the product Resource Description AccessibilityVisual Mobility Support Understand the device partsFront view Back and side view Control Panel Bottom view Travel tips Chapter Battery safety Install the accessoriesInstall and use the battery Important notes Understand the battery To install the battery Charge and use the battery To remove the battery Install and use 802.11 and Bluetooth accessoriesInstall the 802.11 or Bluetooth wireless USB accessory About Bluetooth wireless printing About Bluetooth Select print media Tips for selecting and using print mediaUse the device Photo media Cards and envelopes Understand supported sizes Understand specifications for supported mediaTransparencies Custom-sized media Other media Media sizeCards Photo media Set minimum margins Understand supported media types and weights Media Left Right Top Bottom Margin Change print settingsLoad media To load media To change settings Mac OS Use the HP Solution Center WindowsTo change default settings for all future jobs Windows To perform duplexing Windows Print on both sides duplexingGuidelines for printing on both sides of a To print on special or custom-sized media Mac OS Print on special and custom-sized mediaTo perform duplexing Mac OS To print on special or custom-sized media Windows To print a borderless document Windows Click Properties, Setup or PreferencesPrint borderless Open the Paper Type/Quality panel Print from mobile devicesTo print a borderless document Mac OS Print digital photographs Guidelines for printing photographs To print with six-ink color To transfer photos to your computer Print from mobile phonesTo print from a PictBridge-compatible camera To print from a mobile phone To install the Mobile Printing Application on the phonePrint from Pocket PC devices Tap Start, and then tap HP Mobile Printing To install HP Mobile Printing for Pocket PCTo print using a wireless connection To print from Pocket PC devices Print from Palm OS devices To install PrintboyTo install a wireless card Use memory devices To print using standard Palm OS applicationsTo choose a default printer optional To print using Documents To Go To print from a memory card Cancel a print job Windows Configure and manageManage the device Monitor the device Use device management tools Administer the device Ink Level Information Shows estimated ink Tabs ContentsToolbox Windows To open the Toolbox To open the HP Printer Utility HP Printer Utility Mac OS HP Printer Utility panels Information and Support panel Network Printer Setup Utility Mac OSTo open the Network Printer Setup Utility Toolbox software for PDAs Pocket PC and Palm OS MyPrintMileage HP Instant Support Understand the device information pages To print a diagnosticTo print a configuration To print a wireless configuration To print a test page from the Toolbox Windows Configure the device WindowsPrint device information pages from the software To print a demo Direct connection To connect the device before installing the software To share the device on a locally shared network Configure the device Mac OSTo install the software To share the device among computers running Mac OS Uninstall and reinstall the softwareTo share the device on a locally shared network To uninstall from a Windows computer, method Wireless connection Wireless Network Name Ssid About the wireless profile switchAbout 802.11 wireless network settings Wireless security settings Set up for 802.11 using factory defaultsCommunication mode Wireless connection Set up for 802.11 on existing non-default networks To set up on an existing network with no USB cable To configure 802.11 wireless profiles Windows Configure and use 802.11 wireless profiles To configure 802.11 wireless profiles Mac OS Use the wireless profile switchClick the Configure WiFi Profiles tab Click Configure To print on a specific set profile Reset 802.11 wireless profiles to factory defaultsTo reset all three 802.11 wireless profiles To use the Wireless Profile Configuration Utility Bluetooth wireless connectionConfigure multiple printers for 802.11 Windows To set up a Bluetooth wireless connection Mac OS Set up a Bluetooth wireless connectionTo set up a Bluetooth wireless connection Windows On the CD menu, click Install Bluetooth-Connected Device To configure Bluetooth wireless settings Mac OS Configure Bluetooth wireless settingsTo configure Bluetooth wireless settings Windows Click Configure Bluetooth Settings Bluetooth device name Bluetooth wireless settings optionsClick the Bluetooth Settings panel Bluetooth device address PIN code Pass Key To change the device’s Bluetooth device name WindowsClick the Configure Bluetooth Settings tab To change the device’s Bluetooth device name Mac OS Bluetooth fonts Bluetooth discovery Bonding Wireless configurationBluetooth wireless profiles Hardcopy cable replacement profile Hcrp Replace the print cartridges Maintain and troubleshootWork with print cartridges To replace the print cartridges Work with print cartridges Align the print cartridges Empty cartridge Cartridges used Output Print with a single print cartridgeCalibrate color Maintain the device To clean print cartridges automatically Clean the deviceClean the print cartridges HP Printer Utility Mac OS To clean print cartridges manuallyControl panel Toolbox Windows Chapter Store print cartridges Store printing supplies Troubleshooting tips and resources Replace the ink service module Device shuts down unexpectedly Solve printing problemsCheck the power and power connections Device is not responding nothing prints All device lights are on or flashing Device takes a long time to print Device does not accept print cartridge Something on the page is missing or incorrect Blank or partial page printed Placement of the text or graphics is wrong General tips Check the page-orientation settingPoor print quality and unexpected printouts Check the rollers in the device Meaningless characters printCheck the paper quality Check the type of media loaded in the device Check the document file Check the print settingsCheck the ink service module Ink is smearing Output is faded or dull colored Check the print modeCheck the paper type setting Ink is not filling the text or graphics completely Wrong colors are printing Colors are printing as black and white Lines or dots are missing from text or graphics Check the graphics placementPrintout shows bleeding colors Colors do not line up properly Media is not coming out correctly Solve paper-feed problemsMedia is not supported for the device Media is not picked up Multiple pages are being picked up Troubleshoot installation issuesHardware installation suggestions Pages are skewing Check the computer system Software installation suggestionsVerify installation preliminaries Check the network communication Check the wireless printer accessoryCheck the wireless settings Example Check the wireless signalTo Ping the device To clear a jam Clear jamsClear a jam in the device Tips for avoiding jams Interpret control-panel lights Control-panel lights reference Light description/Light pattern Explanation Resume Manually Memory card Light description/Light pattern Explanation Press Resume button to print the error code Print cartridges HP supplies and accessories Appendix a HP media Support and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic support Phone support period Telephone support numbers If you have a problem, follow these stepsSupport process HP support by phone Obtain HP telephone support 107 Placing a call After the phone support period Additional warranty options Remove the print cartridges before shipment HP Quick Exchange Service Japan To remove print cartridges before shipment Pack the device To pack the device Feature Capacity Device specificationsDevice weight does not include printing supplies Device with battery 2.1 kg 4.63 lb Minimum requirements Device processorDevice memory Operating system compatibility Color Power supplyRecommended requirements Black Sound pressure bystander position Power requirementsPower consumption Sound power Energy Star notice Regulatory informationReduction and elimination Energy consumption HP products and supplies Material safety data sheets RecyclingProduct packaging Plastics Appendix D FCC statement Other regulatory information Appendix D Page Declaration of conformity Index Symbols/NumericsPage Page Set up 52 Ssid 51 wireless card